Timothy Thornton
326 Westfield Ave, Rural Retreat
Summary
Dedicated expert with a mixed background and hands-on experience in sales, customer service, and technical support. Eager to apply my knowledge and skills to improve processes and deliver high-quality service that supports business goals.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Victra - Authorized Verizon Retailer
09.2024 - Current
- Handle customer inquiries and resolve issues in a professional and timely manner.
- Maintain a clean, organized, and visually appealing store environment.
- Complete and exceed personal and team sales goals.
Agent Team Member
Deanie Hall State Farm Insurance
09.2022 - 04.2024
- Assist customers with billing questions, policy changes, and claims.
- Generate leads, schedule appointments, and uncover customer's insurance needs.
- Maintain strong knowledge of auto, home, life, and health insurance
Field Service Technician
Mastec Advanced Technologies
06.2022 - 09.2022
- Maintain tools, equipment, and company vehicle in an organized, working condition.
- Document service calls and new installations accurately
- Travel to customer locations to install and repair customer equipment
Center Store Associate
Food Lion
03.2020 - 06.2022
- Kept aisles, shelves, and storage areas clean and organized.
- Assisted customers with finding products and answered basic questions
- Made sure prices were accurate, shelf labels were updated, and products were rotated properly to keep them fresh.
Education
Associate of Arts & Sciences - Business Administration
Wytheville Community College
Wytheville, VA05-2024
Associate of Applied Science - IST Specialization in Ethical Hacking And Pene
Wytheville Community College
Wytheville, VA05-2022
Career Studies Certificate - Cybersecurity And Network Foundations
Wytheville Community College
Wytheville, VA08-2021
Advanced Studies Diploma -
George Wythe High School
Wytheville, VA05-2020
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Customer service
- Teamwork and coordination
- Inventory management
- Sales
- Account management
- CRM software
- Organizational skills
- Courteous and professional
Timeline
Sales Consultant
Victra - Authorized Verizon Retailer
09.2024 - Current
Agent Team Member
Deanie Hall State Farm Insurance
09.2022 - 04.2024
Field Service Technician
Mastec Advanced Technologies
06.2022 - 09.2022
Center Store Associate
Food Lion
03.2020 - 06.2022
Associate of Arts & Sciences - Business Administration
Wytheville Community College
Associate of Applied Science - IST Specialization in Ethical Hacking And Pene
Wytheville Community College
Career Studies Certificate - Cybersecurity And Network Foundations
Wytheville Community College
Advanced Studies Diploma -
George Wythe High School
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