Summary
Overview
Work History
Education
Skills
Timeline
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Timyia Riley

Newport News

Summary

Dynamic and dedicated professional with extensive experience in customer service at Sonic Drive-in. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in multitasking and cash handling, consistently maintaining a clean and welcoming environment while fostering teamwork and collaboration in high-pressure situations.

Overview

3
3
years of professional experience

Work History

Crew Member

Sonic Drive-in
06.2024 - 05.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Dining Room Server

Vancostas
08.2024 - 01.2025
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Built long-lasting relationships with residents.
  • Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
  • Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.

Dining Room Server

Williamsburg Landing
08.2022 - 07.2023
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Built long-lasting relationships with residents.
  • Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
  • Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.

Education

Homeschooled
N/A

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Interactive communication skills
  • Flexible schedule
  • Problem-solving
  • Clear communication

Timeline

Dining Room Server

Vancostas
08.2024 - 01.2025

Crew Member

Sonic Drive-in
06.2024 - 05.2025

Dining Room Server

Williamsburg Landing
08.2022 - 07.2023

Homeschooled

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Timyia Riley