Tina Coleman-Gholson

• Gathered customer feedback through surveys and used the data to improve customer service.
• Provided exceptional customer service to ensure customer satisfaction.
• Maintained detailed records of customer interactions, transactions and comments for future reference.

Mentoring- A mentor provides guidance and support to a less experienced individual (the mentee) to help them develop professionally and personally. They act as a coach, advisor, and role model, offering insights, advice, and resources to help the mentee achieve their goals.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Operated a variety of machinery and tools safely and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Optimized operational processes using technology solutions such as cloud computing or automation systems.