Tina Mayo
Petersburg
Summary
Proficient in dispatch coordination with a strong focus on effective communication and customer service. Skilled in building productive relationships, resolving complex issues, and enhancing operational efficiency. Committed to delivering high levels of customer satisfaction through attentive problem-solving and teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Marco Property Services
Midlothian
03.2024 - Current
- Coordinated daily dispatch schedules, ensuring timely and accurate driver assignments.
- Utilized dispatch software to track job status and optimize workflow efficiency.
- Monitored real-time vehicle locations using GPS technology to optimize route planning and response times.
- Facilitated communication between clients and field staff, enhancing service delivery and client satisfaction.
- Resolved client inquiries and complaints promptly to maintain high satisfaction levels.
- Trained new team members on dispatch procedures and customer service standards.
- Prepared daily work and run schedules.
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
- Collected and organized work orders for processing.
Dispatcher/Billing Specialists
SCA sweeping corps of America
Richmond
05.2023 - 03.2024
- Analyze the most efficient routes with drivers to target cost-effective delivery of service options that meet customer requirements.
- Answered calls and dispatched instructions to assist drivers in real-time.
- Reviewed daily work orders to coordinate optimal resource deployment.
- Monitor driver progress, processing orders and managing driver concerns.
- Monitored driver daily logs to identify errors and ensure compliance with company procedures.
- Dispatch drivers with knowledge of DOT regulations to ensure drivers are compliant and safe on the job
- Maintain awareness of weather of all your drivers' locations in order to flag potential issues.
- Daily approval of time for drivers along with vacation and time off
- Use of computer software and excel for efficient routing, scheduling and verification.
- Invoice creation/generation
- Review previous day /weeks' services completed to validate delivery
- Monitoring drivers' working hours and equipment availability.
- Used good judgement in decision-making and escalated issues when necessary.
- Accounts Payable / Accounts Receivable
- Employee Onboarding.
- Investigate employee issues and conflicts and brings them to resolution.
- Ensure the organization's compliance with local, state, and federal regulations.
- Process payroll.
- Conduct disciplinary actions and Update policies.
- Maintain employee records.
- Conduct benefit analysis.
- Achieved VDOT certification for road safety compliance.
- Utilized S2K software for inventory management.
Critical Spare Parts Coordinator and Inventory Control
Brown and Root Industrial Services
Richmond
04.2022 - 05.2023
- Shipping Material, creating notifications and work orders for shipments
- Maintained spreadsheets for inventory tracking of incoming and outgoing shipments across CPS warehouse, Kevlar cross tie, and Chemical Building
- Request WO's to release from Material Coordinator or if it a level 5 higher up will release
- Monitored repair status to ensure timely completion.
- Creating shipping papers for shipments
- Sahm inventorying, stocking and ordering material for Sahm winders cabinets
- Stage and retrieve kits for Kevlar
- Assist Kevlar with returns, create labels, being a liaison for Kevlar and Stores
- Assessed and adjusted stocking levels to ensure compliance with min/max inventory requirements at Customer site(s)
- Creates quotes/orders for inventory to bring levels to min/max levels at Customer site(s)
- Delivers and stocks inventory at Customer site(s) to bring levels to min/max levels
- Respond to commonly occurring problems/situations for which standards, procedures, or precedents exist
- Perform hands-on tasks, primarily using trade or computer hardware, software, database and data processing
- Perform all work in accordance with contractual requirements
- Assist with receiving, inventory control and shipping functions (including monthly shelf-life audits)
- Assist with creating Sales Orders for processing from PO's received
- Follow established processes for identifying, packaging, and shipping components
- Identified and addressed process issues, providing solutions to supervisor with minimal supervision and notified management of significant concerns
- Make recommendations to management team on process improvement
- Communicated professionally with customers to ensure customer expectations were fulfilled
- Perform a variety of miscellaneous tasks as assigned
Dispatcher/Supervisor
SCA Sweeping Corporation of America
Richmond
03.2021 - 04.2022
- Analyze the most efficient routes with drivers to target cost-effective delivery of service options that meet customer requirements.
- Reviewed daily work orders to coordinate resource deployment, optimizing service efficiency and meeting customer needs.
- Monitored driver daily logs to identify errors or violations of company procedures, ensuring compliance and safety standards.
- Monitoring drivers' working hours and equipment availability.
- Monitor driver progress, processing orders and managing driver concerns.
- Answer phones and dispatch instructions when drivers need assistance.
- Review previous day /weeks' services completed to validate delivery
- Invoice creation/generation
- Utilized computer software and Excel for routing, scheduling, and verification, enhancing operational effectiveness.
- Maintain awareness of weather of all your drivers' locations in order to flag potential issues.
- Dispatch drivers with knowledge of DOT regulations to ensure drivers are compliant and safe on the job
- Daily approval of time for drivers along with vacation and time off
- Utilized good judgement in decision-making and escalated issues.
- Accounts Payable / Accounts Receivable
- Employee Onboarding.
- Investigate employee issues and conflicts and brings them to resolution.
- Ensure the organization's compliance with local, state, and federal regulations.
- Process payroll.
- Conduct disciplinary actions and Update policies.
- Maintain employee records.
- Conduct benefit analysis.
- VDOT certified/ First aid/CPR certificate
- Utilized S2K software for efficient data management and processing.
Shipping and Receiving Associate
Porvair Filtration Group
Ashland
10.2018 - 09.2020
- Receive and route incoming materials
- Dispatch out orders and contact vendors
- Accounts Payable / Accounts Receivable experience
- QuickBooks experience
- Excellent Microsoft Office skills focusing primarily Microsoft Excel and Outlook
- Disbursement of Product into and out of Stores
- Allocation of Materials and Labor to higher level assemblies
- Completion of basic final inspection and assembly parts
- Packaging of various products to ensure damage free delivery
- Preparation of shipping, inspection, etc. documentation
- Arranging shipping / pick up of goods
- Evaluated and implemented efficient shipping procedures to enhance operational workflow.
- Participate in and lead Root Cause, Corrective and Preventive Actions Investigations.
- Coordinate with other functional areas of the business (Purchasing, Quality, etc.)
- Assist in planning and implementation of production level work automation
- Negotiated shipping rates with vendors to secure cost-effective solutions.
- Leverage shipping volume to justify discounts / decrease in rates
- Analyze specific situations to determine most cost-effective solution
- Satisfy customer's documentation and retention requirements
- Ensured availability of shipping supplies and materials to maintain uninterrupted operations.
- Set up necessary shipping, packing, crate building, etc.
- Coordinates LTL/Freight with multiple vendors
- Build crates for shipments going overseas (use of drill, power saw, nails, hammer and measuring tape)
- Dispatch work orders according to priority.
- Confirms scheduled appointments with clients, responds to inquiries, and assists in resolving issues and problems.
- Schedule repairs for parts to ensure minimal down-time in job completion. Report work order status as required by Service Manager.
- Resolve customer issues and complaints to ensure excellent customer satisfaction.
- Maintain customer database with current information.
- Receives/creates sales leads and referrals, provides customer assistance and refers calls to appropriate outside sales representative.
- Achieved certification to operate forklift safely and efficiently
Education
Associates - Business Administration
American InterContinental University
01-2005
Skills
- Dispatch coordination
- Route optimization
- Dispatch software
- Effective communication
- Scheduling proficiency
- Resource allocation
- Closing tickets
- Invoice processing
- Data entry proficiency
- Data entry
- Time management
- Equipment monitoring
- Critical thinking
- Decision making
- Effective communication
- Excellent communicator
- Information gathering
- Invoice processing
Certification
- First Aid Certification
- Forklift Certification
- CPR Certification
Timeline
Dispatch Coordinator
Marco Property Services
03.2024 - Current
Dispatcher/Billing Specialists
SCA sweeping corps of America
05.2023 - 03.2024
Critical Spare Parts Coordinator and Inventory Control
Brown and Root Industrial Services
04.2022 - 05.2023
Dispatcher/Supervisor
SCA Sweeping Corporation of America
03.2021 - 04.2022
Shipping and Receiving Associate
Porvair Filtration Group
10.2018 - 09.2020
Associates - Business Administration
American InterContinental University