Tinhinane Tahanout

• Assisted clients in planning and organizing events such as weddings, anniversaries, and private gatherings, ensuring high-quality service and customer satisfaction.
• Coordinated schedules, vendors, and logistics to support smooth event operations.
• Maintained clear and professional communication with clients, vendors, and team members, both in person and via phone and email.
• Managed administrative tasks including contracts, payments, and client records with attention to detail and confidentiality.
• Supported the team with day-of-event execution, resolving issues quickly and efficiently.
• Demonstrated strong organizational, multitasking, and interpersonal skills in a fast-paced environment.

• Delivered exceptional customer service by assisting shoppers with inquiries, returns, and transactions in a fast-paced retail environment.
• Operated POS systems accurately to process purchases, refunds, and payments.
• Handled customer complaints with professionalism and provided effective solutions to ensure satisfaction.
• Maintained a clean, organized front-end area and ensured shelves and displays were well-stocked and appealing.
• Collaborated with team members to meet daily operational goals and improve overall customer experience.
• Demonstrated reliability, strong communication skills, and attention to detail in all responsibilities.
• Assisted in training new hires on customer service protocols and store procedures.

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.