Tionna matthews
Highland Springs
Summary
Dedicated Lead Teacher with a focus on fostering emotional and cognitive growth in young learners. Skilled in lesson planning and parent-teacher communication, achieving high levels of student engagement and parental satisfaction.
Experienced with leading sales teams to achieve business targets. Utilizes strategic planning and team collaboration to drive revenue growth. Track record of strong understanding of customer relationship management and market analysis.
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Teacher
New Kent Christian Academy
03.2024 - 02.2026
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Mentored junior teachers, fostering professional growth and instructional effectiveness.
- Assessed student performance to tailor individualized learning strategies and interventions.
- Collaborated with parents to enhance student success through open communication and support.
- Developed and implemented age-appropriate curriculum fostering cognitive and social development.
- Mentored junior teachers, providing guidance on classroom management and instructional strategies.
- Established a nurturing environment promoting emotional growth and positive behavior among toddlers.
- Collaborated with parents to support child development through effective communication and resources.
- Conducted assessments to monitor progress, adjusting teaching methods based on individual needs.
- Organized and led engaging activities that encouraged exploration and creativity in young learners.
- Managed classroom resources efficiently, ensuring materials were available for optimal learning experiences.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Supported language acquisition efforts by introducing new vocabulary words during daily conversations.
- Improved fine motor skills among toddlers by designing engaging arts and crafts projects.
- Enhanced toddler development by implementing age-appropriate learning activities and playtime experiences.
- Achieved high levels of parental satisfaction through open communication and timely updates on their child''s growth and development.
Sales Supervisor
Walgreens
03.2023 - 12.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new sales associates, fostering a collaborative team environment.
- Analyzed sales reports to identify trends, driving strategic inventory decisions.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Monitored product merchandising standards, ensuring compliance with brand guidelines.
- Collaborated with management on performance evaluations, contributing to staff development initiatives.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
Childcare Lead Teacher
New Bridge Wee Center
05.2023 - 06.2024
- Developed and implemented engaging lesson plans to enhance children's learning experiences.
- Fostered a safe, nurturing environment promoting social and emotional development.
- Mentored junior teachers on best practices in early childhood education techniques.
- Collaborated with parents to create individualized learning strategies for each child.
- Assessed children's progress and adjusted instructional methods accordingly.
- Organized educational activities that promote physical, cognitive, and language skills.
- Established partnerships with community organizations to enrich educational resources and support services.
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
- Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.
- Collaborated with colleagues to develop interdisciplinary lesson plans that connected various subjects.
- Implemented effective classroom management techniques to maintain a positive learning environment.
- Increased parental involvement through regular communication and parent-teacher conferences, fostering strong home-school partnerships.
- Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.
- Evaluated student progress regularly, adjusting instructional methods as needed to improve performance.
- Established clear expectations for behavior and academic performance, holding students accountable for meeting these standards.
- Developed individualized education plans for students with special needs, ensuring their academic success.
- Promoted cultural awareness by incorporating diverse materials and perspectives into the curriculum.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Guided students to develop social, emotional and physical skills.
- Utilized creative teaching strategies to engage students in classroom.
PCA / Personal Care Assistant
HCC Personal Care –
01.2020 - 12.2023
- Provided compassionate personal care to enhance client comfort and well-being.
- Assisted with daily living activities, ensuring safety and dignity for clients.
- Maintained accurate records of client progress and care plans.
- Developed strong relationships with clients, fostering trust and communication.
• Maintain a clean and safe environment
• Monitor client well‑being throughout each shift - Collaborated with healthcare professionals to coordinate effective care strategies.
- Developed strong relationships with clients, fostering trust and communication.
- Implemented feedback from clients and families to improve service quality.
- Monitored client health indicators, reporting changes promptly to supervisors.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Clinic Assistant
Henrico County Public Schools
01.2020 - 03.2023
- Administered first aid and medication to students, ensuring compliance with health regulations.
- Conducted regular health screenings, identifying potential health issues and coordinating referrals.
- Collaborated with teachers and parents to address student health concerns and ensure supportive environments.
- Maintained accurate medical records, ensuring confidentiality and adherence to state guidelines.
- Conducted routine screenings for vision, hearing, and dental health, promptly identifying any issues requiring further attention.
- Tailored interventions for at-risk students to promote emotional well-being and mental health support when needed.
- Established strong relationships with parents, ensuring timely communication regarding their child''s health status or needs.
- Strengthened partnerships between families and the school by participating in parent-teacher conferences as a resource for health information.
- Educated faculty on recognizing symptoms of common childhood illnesses, enabling early intervention and minimizing classroom disruptions due to illness.
- Maintained accurate records of student immunizations, ensuring compliance with state requirements and school policies.
- Supported overall student success by managing health conditions that could interfere with academic progress.
- Enhanced student health by providing comprehensive medical care and addressing various health issues.
- Advocated for the inclusion of children with special healthcare needs in regular classroom settings while maintaining a safe environment for all students.
- Collaborated with teachers to create a safe and inclusive learning environment for all students, taking into account individual health needs.
- Provided emergency care to injured students, effectively assessing situations and administering appropriate treatments.
- Decreased absenteeism by identifying and addressing potential health concerns before they became major issues.
- Championed preventative measures like proper handwashing techniques within the school community, decreasing the spread of communicable diseases among students and staff members alike.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
Cafeteria Worker
Henrico County Public Schools
12.2019 - 12.2021
- Prepared and served nutritious meals to students, ensuring dietary guidelines were met.
- Maintained cleanliness and organization of kitchen and dining areas, adhering to health standards.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
- Collaborated with staff to streamline food preparation processes, enhancing service efficiency.
- Monitored food quality during service, addressing issues promptly to maintain high standards.
- Implemented feedback mechanisms to improve menu offerings based on student preferences.
- Coordinated with nutritionists to align meal plans with educational goals and state regulations.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Served food according to temperature, safety, and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
Education
High School Diploma -
Chesterfield Tech
Chesterfield, VA06-2007
Skills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Personal Care & ADL Support
- Dementia & Alzheimer’s Care
- Childcare & Classroom Support
- Meal Preparation & Feeding Assistance
- Customer Service & Front Desk
- Data Entry & Typing
- Microsoft Office & Excel
- Safety Monitoring
- Team Collaboration
- Behavior modeling
- Parent-teacher communication
- IEP support
- Special education
- Communication & Organizational Skills
Certification
CPR
Timeline
Lead Teacher
New Kent Christian Academy
03.2024 - 02.2026
Childcare Lead Teacher
New Bridge Wee Center
05.2023 - 06.2024
Sales Supervisor
Walgreens
03.2023 - 12.2024
PCA / Personal Care Assistant
HCC Personal Care –
01.2020 - 12.2023
Clinic Assistant
Henrico County Public Schools
01.2020 - 03.2023
Cafeteria Worker
Henrico County Public Schools
12.2019 - 12.2021
High School Diploma -
Chesterfield Tech