Titiana Stokes

• Greeted and assisted patients, ensuring positive first impressions and smooth check-in processes.
• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Scheduled appointments, coordinating with medical staff to optimize patient flow and service delivery.
• Maintained accurate patient records in electronic health record systems, ensuring data integrity and compliance.
• Provided information on hospital services, guiding patients through various procedures and policies.
• Collaborated with team members to streamline administrative tasks, improving overall front desk operations.
• Assisted in training new receptionists on protocols and customer service standards for enhanced performance.
• Handled patient inquiries and concerns, resolving issues promptly to maintain satisfaction levels.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Expedited order fulfillment times with accurate picking, packing, and shipping of customer orders.
• Minimized package damage by applying appropriate packing materials and handling practices.
• Managed packing, shipping and receiving of gallery art and other mail and packages.
• Enhanced packing efficiency by implementing new packing techniques and procedures.
• Preserved valuable artwork by implementing proper handling, storage, and packing techniques.

• Assisted patients with daily living activities, ensuring comfort and safety.
• Monitored vital signs and reported changes to nursing staff promptly.
• Administered medications following established protocols under supervision.
• Maintained cleanliness and organization of patient care areas consistently.
• Collaborated with healthcare team to develop personalized care plans.
• Educated patients and families on health maintenance and recovery processes.
• Documented patient progress accurately in electronic health records systems.
• Assisted patients with daily living activities, promoting independence and dignity.
• Supported training of new staff on best practices for patient care procedures.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.

This was my first nursing job using my CNA certificate. The duties for this job I had 15 patients I was doing 12 hour shift sometimes doubles.