Titleyal Tesfaye
Fairfax,VA
Summary
Detail-focused and motivated IT individual with 2 years of relevant experience. Knowledge in data, process validation and business needs analysis. Proven to understand customer and or patient requirements and translate into actionable project plans. Dedicated and hard-working with passion to always be able to improve general data for any given project.
Overview
7
7
years of professional experience
Work History
Survey Interviewer
ICF
08.2023 - Current
- Follow scripted questionnaires verbatim to collect research data
- Deliver scripted multiple-choice questions over the telephone and accurately record responses often using computer-aided telephone interviewer (CATI) system
- Positively engage with members of the public and remain neutral and unbiased regarding their responses
- Build skills by learning from colleagues and team leads who are there to support progress and project goals
- Active listening and communication skills, written and oral
- Convince unwilling individuals by using logical, persuasive rebuttals
Data Analyst
Environmental Protection Agency
06.2022 - Current
- Develop and implement data governance policies and procedures
- Utilize data visualization tools to effectively communicate business insights
- Provide technical support for troubleshooting analytics and reporting issues
- Identify patterns and trends in large data sets and provided actionable insights
- Document effective and replicable methods for extracting data and organizing data sources
- Document work product and create written reports
- Use statistical methods to analyze data
- Utilize SQL to query databases to extract, transform and load data
Patient Care Coordinator
Privia Medical Group
10.2018 - 06.2022
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Supported patients with necessary care during end-of-life phases by coordinating care
- Delivered support to medical staff in completion of patient paperwork
- Engaged with patients to provide critical information
- Answered incoming calls, scheduled appointments and filed medical records
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
Medical Assistant
Infectious Disease Consultants
09.2016 - 08.2018
- Obtained client medical history, medication information, symptoms, and allergies
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Documented vital signs and health history for patients in clinic and hospital environments
- Collected and documented patient medical information such as blood pressure and weight
- Helped improve patient outcomes by educating and advising on relevant treatments and care
Education
Associate of Science -
Northern Virginia Community College
Annandale, VA12.2016
Skills
- Multitasking Abilities
- Self-Motivated
- Microsoft Excel
- Microsoft word
- Microsoft Powerpoint
- Data mining
- Customer Support
- Time management
Languages
Amharic
Native or Bilingual
Timeline
Survey Interviewer
ICF
08.2023 - Current
Data Analyst
Environmental Protection Agency
06.2022 - Current
Patient Care Coordinator
Privia Medical Group
10.2018 - 06.2022
Medical Assistant
Infectious Disease Consultants
09.2016 - 08.2018
Associate of Science -
Northern Virginia Community College
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