Tobin Champigny
Suffolk
Summary
Dynamic Shift Lead at Blue Hippo Car Wash with a proven track record in enhancing customer satisfaction and team performance. Expert in productivity monitoring and conflict resolution, I successfully trained new employees and managed inventory, ensuring operational excellence and a profitable environment. Committed to fostering a collaborative workplace culture.
Reliable Shift Leader with 2 years in the Car Wash industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Blue Hippo Car Wash
08.2023 - Current
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Nansemond River High School
3301 Nansemond Parkway Suffolk, VA , VA 2343405-2025
Skills
- Productivity monitoring
- Production leadership
- Workplace safety
- Conflict resolution
- Employee evaluation
- Operational Leadership
- Collaborative Knowledge Sharing
Accomplishments
- Achieved 4 different certifications by completing a EMT course as a junior in high school with accuracy and efficiency.
Certification
- CPR Certified, Paul D. Camp Community Collage - Almost 2 years ago
- First Aid Certified, Paul D. Camp Community Collage - 2 years ago
- CSA Certififed, Blue Hippo Car Wash - 1 year and 8 months ago
Timeline
Shift Lead
Blue Hippo Car Wash
08.2023 - Current
High School Diploma -
Nansemond River High School
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