Summary
Overview
Work History
Education
Skills
Management Profile - Summary
Timeline
Generic

Tom Fox

Norfolk

Summary

Business leader with a track record of generating over $2.8 million in annual sales at The Fishin' Pig. Expertise in relationship management and contract negotiation, fostering strong stakeholder connections. Proven experience in mentoring teams to improve operational performance and resolve customer issues, leading to increased satisfaction and loyalty.

Overview

39
39
years of professional experience

Work History

Restaurant Owner

The Fishin' Pig
Norfolk
02.2021 - Current
  • Supervised over 50 employees, driving motivation and productivity within the team.
  • Generated over 2.8 million in annual sales through effective business strategies.
  • Resolved customer complaints promptly while maintaining company standards.
  • Developed long-term business goals aligned with overall company strategy.
  • Fostered relationships with key stakeholders including customers, suppliers, and partners.
  • Recruited, hired, trained, and evaluated employees to build a high-performing team.
  • Managed day-to-day operations to ensure efficient workflow and service delivery.

Business Brokerage Professional

Fox Business Brokerage
Norfolk
02.2016 - 02.2021
  • Specialized in confidential sale of various business types, including service, manufacturing, and retail.
  • Engaged in every transaction step to ensure seamless execution.
  • Protected interests of buyers and sellers throughout all transactions.

Senior Associate

ADVANCED BUSINESS BROKERAGE
Virginia Beach
01.2012 - 01.2016
  • Specialized in providing comprehensive business assistance, including buying and selling businesses.
  • Facilitated corporate growth through mergers and acquisitions for startups.
  • Provided expert guidance and consultation to new ventures for strategic development.
  • Licensed real estate agent focused on commercial real estate transactions.

Owner/CEO

CHICHO’S PIZZA RESTAURANT
Norfolk
01.2008 - 01.2012
  • Directed food and beverage promotions, generating over $900,000 in annual sales.
  • Managed restaurant operations, including staff management and vendor interactions.
  • Oversaw budgets and controlled inventory for food, beverages, and supplies.
  • Recruited and trained 20 team members to enhance operational efficiency.

Director of Supply

LIBERTY TAX SERVICE
Virginia Beach
01.2005 - 01.2008
  • Ensure availability and timely supply of essential materials to franchise operations through the effective management of relationships with national vendors.
  • Manage a staff of 4-10 and a budget of $500K.
  • Negotiate agreements with preferred vendors and monitor special projects.
  • Prepare supply-related news articles for the monthly franchise publication, Liberty Lines.
  • Prepare and monitor monthly reports to ensure accuracy, including the roll-forward vendor inventory report.
  • Recovered $132,000 credit in 2007 through resolution of discrepancy with print vendor.
  • Work closely with vendors on new product rollouts.
  • Set up and monitored production of special franchise training materials projects valued at $520,000 with National Vendor.

Franchise Owner

LIBERTY TAX SERVICE
Virginia Beach
01.2001 - 01.2005
  • While holding concurrent corporate positions as outlined above, managed multiple Liberty Tax franchise operations.
  • Oversaw planning, operations, training, and financial management.
  • Actively ran the two businesses during the tax season. (Sold franchises to corporate operations in 2005.)
  • Increased sales revenues four consecutive years (from $110K to $750K), achieving all goals and objectives.
  • Prepared and reviewed monthly P&L and adjusted expenses to conform with budgets.
  • Devised and implemented strategic marketing and advertising plans.
  • Grew the customer base from 900 to 2200 through B2B marketing, customer calls and referrals.
  • Built the referral segment from 25% to 62% of the customer base by providing excellent customer service.
  • Supervised more than 40 employees, including initial and ongoing training in tax preparation, marketing and store operations.
  • Earned the highest employee retention rate in the Hampton Roads market.

Corporate Trainer

LIBERTY TAX SERVICE
Virginia Beach
01.1999 - 01.2004
  • Worked with training team and department directors to design and implement management and software training programs for over 625 franchisees across the U.S.
  • Conducted five day training seminars for new franchise owners and managers which included computer software, business-to-business marketing, budgets and profit and loss statement, and day-to-day operations.
  • Aggressively promoted new technology as a means to maximize business operational effectiveness.
  • Integrated technology across curriculum providing additional resources and enabling hands-on use of proprietary software.
  • Worked with training team members to review/update training manuals to meet operational goals.

Supply Petty Officer and Radarman 3rd Class

United States Coast Guard
01.1986 - 01.1990
  • Served as Supply Petty Officer, managing supply chain operations and logistics.
  • Achieved rank of Radarman 3rd Class, specializing in radar systems and navigation.
  • Honored with an Honorable Discharge for exemplary service record.

Education

BSBA - Finance

Old Dominion University
Norfolk, VA
01.1993

Skills

  • Relationship management
  • Customer service
  • B2B sales
  • Problem resolution
  • Contract negotiation
  • Outside sales
  • Sales forecasting
  • Mentoring and coaching

Management Profile - Summary

Versatile and accomplished business owner with broad experience in business development, sales, training, marketing, and financial management. Motivational supervisor with excellent communication and leadership skills and the proven ability to develop individuals to achieve their potential. Highly effective at building and nurturing strong relationships across levels and functions. Keen appreciation for the importance of customer satisfaction in achieving business success. Computer proficiencies include Microsoft Office tools and Proprietary software.

Timeline

Restaurant Owner

The Fishin' Pig
02.2021 - Current

Business Brokerage Professional

Fox Business Brokerage
02.2016 - 02.2021

Senior Associate

ADVANCED BUSINESS BROKERAGE
01.2012 - 01.2016

Owner/CEO

CHICHO’S PIZZA RESTAURANT
01.2008 - 01.2012

Director of Supply

LIBERTY TAX SERVICE
01.2005 - 01.2008

Franchise Owner

LIBERTY TAX SERVICE
01.2001 - 01.2005

Corporate Trainer

LIBERTY TAX SERVICE
01.1999 - 01.2004

Supply Petty Officer and Radarman 3rd Class

United States Coast Guard
01.1986 - 01.1990

BSBA - Finance

Old Dominion University

Similar Profiles

CREATE PROFILE
Tom Fox