Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tom Owens

Radford

Summary


Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Overview

18
18
years of professional experience

Work History

Sales Assistant

P. R. Sturgil Fine Jewelry
10.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Dream Maker Coordinator

Golden Goose
12.2019 - 08.2023
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.

Counter Manager

Nordstrom, Le Labo Fragrances
08.2017 - 12.2019
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Achieved sales goals through effective communication and demonstration of products.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Implemented visual merchandising strategies to attract customers and promote featured products.

Boutique Manager

Nordstrom, GUCCI Accessories
08.2015 - 08.2017
  • Increased sales through effective visual merchandising and creative window displays.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Developed a loyal client base by building strong relationships and offering exceptional service.
  • Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.

Sales Associate

Gap Outlet
05.2007 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Arts - Fashion Design

Radford University
Radford, VA
12-2016

Skills

  • Goal oriented
  • Relationship building
  • Stock management
  • Sales expertise
  • Merchandising proficiency

Timeline

Sales Assistant

P. R. Sturgil Fine Jewelry
10.2024 - Current

Dream Maker Coordinator

Golden Goose
12.2019 - 08.2023

Counter Manager

Nordstrom, Le Labo Fragrances
08.2017 - 12.2019

Boutique Manager

Nordstrom, GUCCI Accessories
08.2015 - 08.2017

Sales Associate

Gap Outlet
05.2007 - 08.2015

Bachelor of Arts - Fashion Design

Radford University

Similar Profiles

CREATE PROFILE
Tom Owens