Tom Owens
Radford
Summary
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
18
18
years of professional experience
Work History
Sales Assistant
P. R. Sturgil Fine Jewelry
10.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Executed visual merchandising strategies to attract customers and drive sales.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Dream Maker Coordinator
Golden Goose
12.2019 - 08.2023
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
Counter Manager
Nordstrom, Le Labo Fragrances
08.2017 - 12.2019
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Achieved sales goals through effective communication and demonstration of products.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Implemented visual merchandising strategies to attract customers and promote featured products.
Boutique Manager
Nordstrom, GUCCI Accessories
08.2015 - 08.2017
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
Sales Associate
Gap Outlet
05.2007 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Fashion Design
Radford University
Radford, VA12-2016
Skills
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Merchandising proficiency
Timeline
Sales Assistant
P. R. Sturgil Fine Jewelry
10.2024 - Current
Dream Maker Coordinator
Golden Goose
12.2019 - 08.2023
Counter Manager
Nordstrom, Le Labo Fragrances
08.2017 - 12.2019
Boutique Manager
Nordstrom, GUCCI Accessories
08.2015 - 08.2017
Sales Associate
Gap Outlet
05.2007 - 08.2015
Bachelor of Arts - Fashion Design
Radford University
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