Tomas Hernandez
Abingdon
Summary
Seasoned Service Deli Manager with substantial background in overseeing deli operations, food preparation, and customer service. Skilled in managing personnel, maintaining health code compliance and controlling inventory. Demonstrated ability to enhance efficiency and improve services with proactive management style. Recognized for driving sales growth while ensuring high quality standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bakery/Service Deli Manager
Food City
Abingdon
08.2022 - 05.2025
- Maintained accurate records of daily sales figures as well as inventory levels of raw materials used in production processes.
- Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
- Developed and implemented effective merchandising strategies that resulted in increased sales revenue.
- Implemented Food City's HAACP Food Safety Program by tracking walk in freezer, wqlk in cooler,case temperatures along with temperatures of product on the sales floor
Front End Team Lead
Walmart
Bristol
11.2021 - 07.2022
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
Assistant Store Manager
McDonald's Restaurant
Abingdon
04.2016 - 09.2021
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
High School Diploma -
Patrick Henry High School
Glade Spring, VA05-2016
Skills
- Inventory management
- Sales analysis
- Merchandising strategies
- Food safety
- Team leadership
- Customer service
- Cash handling
- Staff training
- Performance evaluation
- Regulatory compliance
- Problem solving
- Food safety compliance
- Food preparation techniques
- Sanitation standards
- Scheduling coordination
- Budget control
- Waste reduction
- Cleaning & sanitation
- Worker scheduling
- Customer complaint handling
- Task delegation
- Product rotation
Certification
- ServSafe Certificate
Timeline
Bakery/Service Deli Manager
Food City
08.2022 - 05.2025
Front End Team Lead
Walmart
11.2021 - 07.2022
Assistant Store Manager
McDonald's Restaurant
04.2016 - 09.2021
High School Diploma -
Patrick Henry High School