Summary
Overview
Work History
Education
Skills
Timeline
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Tommar Phillips

Arlington,VA

Summary

Accomplished Security & Apartment Manager with a proven track record at Army Navy Country Club, enhancing building security and tenant safety through effective team management and critical thinking. Expert in CCTV monitoring and fostering strong communication, I've significantly improved emergency response times and security personnel performance.

Overview

5
5
years of professional experience

Work History

Security & Apartment Manager

Army Navy Country Club
03.2024 - Current
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
  • Evaluated existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
  • Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
  • Investigated incidents and wrote reports.

Security Supervisor

Army Navy Country Club
01.2023 - Current
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.

IT Help Desk Technician

BMS
09.2022 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.

Security Guard Officer

Army Navy Country Club
06.2021 - Current
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Security Officer

Allied Universal Security
12.2020 - 06.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Security Officer

Ross
12.2019 - 12.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Education

Bachelor of Science - Computer Technology

Bowie State University
Bowie, MD
12.2023

Skills

  • Strong Communication Skills
  • Building Security
  • Physical Security
  • CCTV Monitoring
  • Security team management
  • Critical Thinking Skills

Timeline

Security & Apartment Manager

Army Navy Country Club
03.2024 - Current

Security Supervisor

Army Navy Country Club
01.2023 - Current

IT Help Desk Technician

BMS
09.2022 - Current

Security Guard Officer

Army Navy Country Club
06.2021 - Current

Security Officer

Allied Universal Security
12.2020 - 06.2021

Security Officer

Ross
12.2019 - 12.2020

Bachelor of Science - Computer Technology

Bowie State University
Tommar Phillips