Tomyka Stith
Prince George
Summary
Dedicated teller with exceptional customer service skills and cash handling expertise. Known for accurate transaction processing and strong compliance with banking regulations.
Experienced teller with a proven track record in managing complex customer issues and training new staff. Expertise in enhancing service delivery and maintaining cash drawer integrity while adhering to industry regulations.
Overview
27
27
years of professional experience
Work History
Teller
Wells Fargo
Petersburg, VA
04.2016 - Current
- Process customer transactions efficiently, ensuring accuracy and adherence to policies.
- Assist customers with account inquiries, providing tailored solutions and enhancing service experience.
- Maintain cash drawer integrity through careful balancing and record-keeping practices.
- Train new tellers on operational procedures and customer service standards to improve team performance.
- Maintain strict dual-control procedures for vault access and ensured secure single-control operations for ATM cash handling.
- Completed web-based training in a timely manner before due date.
- Manage complex customer issues, providing resolutions that strengthened client relationships and trust.
- Collaborated with management to develop strategies for improving service delivery and operational workflows.
- Promotes a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Demonstrates adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educate customers on use of banking website and mobile apps.
Teller
Bank of America
Colonial Heights, VA
09.1999 - 06.2015
- Maintained cash drawer integrity through careful balancing and record-keeping practices.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
- Performed general teller duties for drive-thru line.
- Identified opportunities for process improvements, implementing changes that increased transaction efficiency.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Oversaw daily operations, ensuring compliance with banking regulations and policies.
- Mentored junior tellers, enhancing their customer service skills and operational efficiency.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Maintained single-control as a vault teller.
- Maintained single-control on the ATM.
Education
High School Diploma -
Matoaca High School
Chesterfield, VA05-1997
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Patience and empathy
- Compliance, banking laws, and regulations
- Listening and comprehension
- Fraud detection
- Drawer balancing
Timeline
Teller
Wells Fargo
04.2016 - Current
Teller
Bank of America
09.1999 - 06.2015
High School Diploma -
Matoaca High School