Tonaja Turner
Portsmouth
Summary
Dynamic Nail Technician and Receptionist with proven expertise in customer service and nail art techniques. Excelled at NailzbytonajaLLC by enhancing client satisfaction and streamlining operations. Demonstrated leadership and adaptability, significantly improving team efficiency. Skilled in fostering loyal customer relationships and executing high-quality manicures, ensuring a standout client experience.
Overview
5
5
years of professional experience
Work History
Nail Technician
Service Provider
01.2022 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Streamlined appointment scheduling process, reducing wait times and enhancing customer experience.
- Provided high-quality manicure and pedicure services to maintain client loyalty.
Receptionist
NailzbytonajaLLC
01.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Education
Ic Norcom High School
Portsmouth, VA06.2022
Skills
- Customer service
- Nail extensions
- Time management
- Nail art techniques
- Leadership skills
- Entrepreneurship skills
- Adaptability skills
- Business skills
Timeline
Nail Technician
Service Provider
01.2022 - Current
Receptionist
NailzbytonajaLLC
01.2020 - Current
Ic Norcom High School
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