Tonesia Nichols
Portsmouth
Summary
Dynamic and detail-oriented professional with a proven track record at DOMA Technologies, excelling in data accuracy and confidentiality. Skilled in analytical problem-solving and efficient data entry techniques, I consistently enhanced data integrity while managing high-pressure situations in customer service roles, fostering loyalty and satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
Work History
Data Entry Coordinator
DOMA Technologies
04.2021 - 05.2024
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
- Optimized data storage by categorizing records according to established procedures and guidelines.
- Enhanced data accuracy by meticulously reviewing and verifying entered information.
- Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
- Managed sensitive information with utmost discretion, maintaining confidentiality at all times.
- Provided training to new team members on company-specific data entry systems and protocols.
Customer Service Representative
IBEX Global
07.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
P.H. Financial LLC
03.2014 - 04.2017
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Sales Associate
Belk Department Store
09.2007 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Substitute Teacher, K-12
Williamsburg-James City County Public Schools
05.2007 - 06.2012
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
Education
Bachelor of Science - Marketing
Christopher Newport University
Newport News, VA12-2000
Skills
- Detail-oriented quality oversight
- Proficient in independent task management
- Efficient data entry techniques
- Strong time management skills
- Analytical problem-solving
Timeline
Data Entry Coordinator
DOMA Technologies
04.2021 - 05.2024
Customer Service Representative
IBEX Global
07.2019 - 12.2021
Customer Service Representative
P.H. Financial LLC
03.2014 - 04.2017
Sales Associate
Belk Department Store
09.2007 - 03.2014
Substitute Teacher, K-12
Williamsburg-James City County Public Schools
05.2007 - 06.2012
Bachelor of Science - Marketing
Christopher Newport University
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