TONI BETHEA
Alexandria,VA
Summary
Seasoned professional bringing proven skills in negotiating, preparing and finalizing leasing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Leasing Consultant
JBG Smith
10.2017 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Lead Concierge
Hireone
01.2016 - 02.2017
- Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
- Assisted in the development of marketing materials promoting hotel services and amenities, increasing visibility among potential clientele.
- Implemented customer feedback tracking system to identify areas for improvement and adapt service offerings accordingly.
- Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
Customer Service Manager
Office Depot
06.2015 - 01.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Head Teller
SunTrust
01.2014 - 06.2015
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Mentored junior tellers, fostering professional development and growth within the team.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Head Teller
TD Bank
03.2011 - 08.2012
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Trained new employees in cash handling procedures, bank policies and to promote compliance with established standards.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Streamlined daily operations by developing and implementing efficient scheduling, task delegation, and performance tracking systems.
- Contributed to the achievement of branch sales goals through targeted marketing efforts focused on attracting new customers while retaining existing clientele.
Cash Office Supervisor
US Foodservice
10.2007 - 02.2011
- Compiled complex cash flow reports monthly.
- Enhanced the security of the cash office by maintaining up-to-date knowledge of loss prevention measures.
- Performed accurate balancing of all receipts and transactions.
- Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.
- Managed employee schedules for optimal coverage during peak business hours, ensuring efficient operations within the cash office.
- Promoted a positive work environment by consistently exhibiting professionalism, courtesy, and respect toward colleagues and customers alike.
- Maintained accurate financial records through diligent documentation of all transactions and adjustments.
- Trained and mentored new cash office employees, ensuring a smooth onboarding process and adherence to company policies.
Manager
First Cash Inc.
07.2005 - 10.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
MBA - Business Administration, Marketing
Southeastern University
Washington, D.C.01.1995
HS diploma - undefined
Potomac High School
Oxon Hill, MD01.1993
Skills
- Solid managerial, supervisory/leadership experience
- Exceptional versatility and adaptability
- Dedication and drive as a hard working individual
- Superlative communication and team building skills
- Ability to manage multiple tasks in a pressured environment
- Fair housing regulations
- Building rapport
- Customer service expertise
- Sales techniques
- Closing techniques
- Property management knowledge
- Training and mentoring
Timeline
Leasing Consultant
JBG Smith
10.2017 - Current
Lead Concierge
Hireone
01.2016 - 02.2017
Customer Service Manager
Office Depot
06.2015 - 01.2016
Head Teller
SunTrust
01.2014 - 06.2015
Head Teller
TD Bank
03.2011 - 08.2012
Cash Office Supervisor
US Foodservice
10.2007 - 02.2011
Manager
First Cash Inc.
07.2005 - 10.2007
HS diploma - undefined
Potomac High School
MBA - Business Administration, Marketing
Southeastern University
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