Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Elder

Waynesboro

Summary

Accomplished Operations Manager with a proven track record at Staples, enhancing customer satisfaction and streamlining operations. Expert in customer service and team collaboration, I significantly improved product quality and operational efficiency. My leadership ensured meticulous quality control and effective staff training, driving notable achievements in customer support and problem resolution.


Overview

15
15
years of professional experience

Work History

Customer Service Associate

Big Lots
04.2023 - 01.2025

Salary: 12.50 start/12.80 ending


My responsibilities were to take care of our customers. Worked freight that needed to be out. Built plan-o-grams and set endcaps. Made sure the all returns/write-offs were processed. Also, made sure the store was recovered each night,

Customer Service Lead/Office Assistant

Foodlion Grocery Store
10.2020 - 01.2023

Salary 13.00 start/15.00 ending


Supervised customer service operations on a day-to-day basis.

Took care of any returns, check cashing, lottery, money orders, and western union. Made sure all the cashiers had supplies they needed. Also, in charge of any change needed at the registers.

Copy and Print Specialist

Staples
09.2015 - 11.2016

Salary 14.00 start/14.50 end


Enhanced customer satisfaction by providing efficient and accurate print and copy services.

Implemented quality control measures that reduced errors, minimizing reprints and improving overall product quality.

Trained new employees on proper use of equipment, software, and company procedures, contributing to overall staff efficiency.

Prepared detailed quotes for prospective clients based on their specific requirements after understanding their objectives thoroughly.

Operations Manager

Staples
02.2011 - 09.2015

Salary 13.00 start/14.50 ending


I handled the store scheduling and requests off on a weekly basis. Was in charge of the truck delivery each week, and the truck team. In charge of setting sales each week. Was in charge of making sure the overages/shortages of any register was dealt with.

Store Associate

Staples
03.2010 - 01.2011

Salary 9.00 start/10.00 ending


Greeted customers, helped locate merchandise, and suggested suitable options.

Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.

Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.

Education

No Degree - General Studies

Piedmont Virginia Community College
Charlottesville, VA
01-2008

High School Diploma -

Nelson County High School
Lovingston
06-1986

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Timeline

Customer Service Associate

Big Lots
04.2023 - 01.2025

Customer Service Lead/Office Assistant

Foodlion Grocery Store
10.2020 - 01.2023

Copy and Print Specialist

Staples
09.2015 - 11.2016

Operations Manager

Staples
02.2011 - 09.2015

Store Associate

Staples
03.2010 - 01.2011

No Degree - General Studies

Piedmont Virginia Community College

High School Diploma -

Nelson County High School
Toni Elder