Toni Waverly
Norfolk
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
3
3
years of professional experience
Work History
Team Leader
Regal Cinemas
02.2023 - 12.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills resulting in improved individual performance.
Host
Madrones
06.2023 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Personal Shopper
Walmart
04.2023 - 06.2023
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Sales Associate
American Eagle Outfitters, Inc
08.2022 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team Member
Five Guys
05.2022 - 07.2022
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Science - Psychology
Norfolk State University
Norfolk, VA04.2027
High School Diploma -
Penn Foster High School
Scranton, PA01.2023
Skills
- Complaint Resolution
- Quality Improvement
- Documentation and Reporting
- Cash Handling
- Goal Setting
- Conflict Resolution
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Host
Madrones
06.2023 - 08.2023
Personal Shopper
Walmart
04.2023 - 06.2023
Team Leader
Regal Cinemas
02.2023 - 12.2024
Sales Associate
American Eagle Outfitters, Inc
08.2022 - 12.2022
Team Member
Five Guys
05.2022 - 07.2022
Associate of Science - Psychology
Norfolk State University
High School Diploma -
Penn Foster High School
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