Tonia Wilkins-Schafer

Analyze, review, and load cases into LawBase for assignment to in-house counsel or paralegal, that contain allegations and/or adverse issues against either MERSCORP Holdings, Inc. or Mortgage Electronic Registration Systems, Inc. (“MERS”).

• Engage with members and member’s counsel to ensure that the company’s business model is property and strategically defended while monitoring and updating all eminent domain, city/county violations and bankruptcy cases.
• Perform research on MERS as Plaintiff cases.
• Review, research, review and execution of lien releases.
• Review and distribute all incoming electronic mail from the MERS between interoffice departments, accordingly.
• Manage Service of Process with CT Corp. for MERSCORP Holdings, Inc. and Mortgage Electronic Registration Systems, Inc.
• Record, process and track all legal invoices, Electronic Tracking Agreements, Conflict Waivers and Contract Agreements.
• Coordinate department meetings and telephone conference calls, upon request.
• Perform various tasks as requested.

• Support to General Manager, Marketing Manager and Customer Service Manager on special projects.
• Act as liaison between management, merchants and customers in regard to complaints or merchants’ needs.
• Assist with accounts receivables/payable, office equipment maintenance, collection of outstanding bills from merchants, and other responsibilities.
• Work with construction coordinator on collection of new tenant documentation and tenant activity notices.
• Prepare and update tenant handbook and security procedures.
• Handle a variety of general office duties including: answering incoming calls and route to appropriate personnel, faxing, copying, prepare and maintain invoices, handled mail including FedEx and UPS shipments and deliveries.
• Generate prospecting list of potential tenants, new concepts, and marketing ideas for the outlet mall with sales of $750 per square foot and 5 million visitors per year.
• Handle tenant relations in regard to negotiation of lease agreement, updating tenant profile, rules and regulations, and prepare merchant correspondence as needed.
• Collect monthly rent and other receivables such as utility bills, late fees, and violation fees.
• Assist cart/kiosk tenants on product merchandising.
• Maintain inventory of cart/kiosk accessories (brackets, tarps, shelves, lights, etc...).
• Focus on improving overall common area appearance.
• Answer incoming calls and route to appropriate personnel.
• Handle face-to-face customer questions, complaints and give directions.
• Updated store personnel listings, hiring lists, open/close inventory sheets and various logs.
• Handle gift certificate sales and processing.
• Reserve and register tour buses visiting the center.
• Handle daily cash drawer of $100 plus.

• Handled all aspects of operations: personnel such as hiring, firing, training, reviews, and payroll.
• Maintained licensing requirements for both state and county health and fire departments.
• Maintained maintenance schedule for restaurant equipment.
• Ordered food and supplies from vendors and paid invoices.
• Overseeing marketing, advertising and promotions to generate additional business.
• Family style restaurant with $250,000 in gross receipts.