Summary
Overview
Work History
Education
Skills
Timeline
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Tony Pyles

Arlington

Summary

Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Cook

Taco Bell
04.2020 - 08.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Patient Safety Associate

Metropolitan Healthcare Services
08.2019 - 12.2021
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Disinfected tools, equipment and surfaces between patients.
  • Answered patient inquiries and provided information about healthcare services.
  • Took and recorded patients' vital signs, documenting in medical charts.

Floor Supervisor

McDonald's
02.2015 - 09.2020
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Shift Leader

Panda Express
04.2014 - 03.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

GED -

Eastern Senior High School
06.2009

Skills

  • Order Verification
  • Fine Dining
  • Customer Service
  • Contamination Prevention
  • Food Handling
  • Cooking
  • Kitchen Equipment Operation and Maintenance

Timeline

Cook

Taco Bell
04.2020 - 08.2023

Patient Safety Associate

Metropolitan Healthcare Services
08.2019 - 12.2021

Floor Supervisor

McDonald's
02.2015 - 09.2020

Shift Leader

Panda Express
04.2014 - 03.2020

GED -

Eastern Senior High School

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Tony Pyles