RaShonda Berkley
Lynchburg
Summary
Experienced candidate with a strong focus on customer relationships and collections management. Known for maintaining meticulous records and effectively tracking customer statuses. Approachable and personable, with a keen eye for detail that ensures high levels of customer satisfaction. Skilled in engaging with clients to provide exceptional service and resolve issues efficiently.
Overview
13
13
years of professional experience
Work History
Account Representative
Mariner Finance
12.2021 - Current
- Providing customer service in person and via telephone
- Accomplishing individual and company sales goals
- Processing credit loan applications with attention to detail
- Presenting loan solutions based on customer needs
- Negotiating and problem solving past due accounts
- Servicing branch accounts, including processing payments and updating payment history
- Posts garnishments into the General Ledger and advises on legal payments
- Preparing and processing documents for varying purposes
- Maintaining cash drawer and delivering deposits to a financial institution daily
- Recommending accounts to the Branch Manager for special handling or intensified collections
Customer Service Representative
Walmart Supercenter
03.2019 - 07.2021
- Greeting Customers and providing excellent customer service
- Processing Returns
- Cashing Checks
- Making money orders
- Paying bills for customers
- Managed customer accounts
- Assisting with shortages and working in the check out areas
- Conducting customer service surveys
- Resolving customer issues before they reach management
- Operating the cash recycler
- Running end of day reports
Customer Service Representative/Acting Manager
Fast Auto Loans, Inc
09.2017 - 03.2019
- Opening store
- Banks Runs (Making deposits, getting processed deposits, and getting change)
- Answering all incoming calls
- Thriving to reach daily and monthly sales goals
- Making collection calls
- Keeping track of where we need to be daily, monthly, and yearly
- Assessing vehicles to see if customer qualifies for a title loan
- Following state guidelines for approving title loan
- Closing the store for the day.
- Key holder Responsibilities
Customer Service Representative/Cook/Shift Leader
Pizza Hut
03.2012 - 06.2017
- Supervise other employees during the shifts worked.
- Promoted from a CSR to a manager within a few years.
- Train new employees.
- Make sure employees complete their all their tasks during their shifts.
- Interact with all customers and keep great customer service.
- Resolve and customer complaints or issues that they have.
- Complete all opening and closing duties including helping break down the kitchen area, washing and putting away dishes, doing and food preparation, wiping off all tables, and counting inventory.
- Operating the cash register as well as making morning/nightly deposits, making change and doing any bank runs.
- Answering phone calls from customers complaining or placing an order.
- Making Pizzas pastas breadsticks and cheese sticks
- Making Chicken wings
- Serving Customers
- Key holder
Customer Service Manager
Pizza Hut
04.2014 - 04.2015
- Went from a cashier to customer service manager within 3 months of working with Burlington corp.
- Managed 12+ cashiers.
- Ensuring and driving high levels of customer excellence at all times.
- Acting on customer feedback daily.
- Established friendly yet professional atmosphere that promoted attentive customer service and respect for co workers
- Operating the cash registers, make change orders and counting down tills.
- Training new employees
- Opening and closing tills as well as marking down merchandise.
- Key holder
Education
Certificate - Early Childhood Education
Central Virginia Community College
Bedford, VA01.2011
High School Diploma - undefined
Staunton River High School
Moneta, VA01.2011
Skills
- Customer service evaluation
- Customer service support
- Culinary skills development
- Customer support expertise
- Financial services expertise
- Support resolution skills
- Early Childhood Education
- Experienced in cash management
- Consumer relations management
- Proficient in retail sales techniques
- Customer service representative
- Proficient in computer applications
- Inventory management experience
- Six years of customer service experience
- Childcare management
- Call handling expertise
- Skilled in food and beverage service
- Service excellence
- Experienced keyholder
- Shift scheduling management
- Financial transaction handling
- Sales expertise
- Sales proficiency
- Contract negotiation and closing tactics
- Department collaboration
Timeline
Account Representative
Mariner Finance
12.2021 - Current
Customer Service Representative
Walmart Supercenter
03.2019 - 07.2021
Customer Service Representative/Acting Manager
Fast Auto Loans, Inc
09.2017 - 03.2019
Customer Service Manager
Pizza Hut
04.2014 - 04.2015
Customer Service Representative/Cook/Shift Leader
Pizza Hut
03.2012 - 06.2017
High School Diploma - undefined
Staunton River High School
Certificate - Early Childhood Education
Central Virginia Community College
Similar Profiles
Brittany EllisorBrittany Ellisor
Branch Manager at Mariner FinanceBranch Manager at Mariner Finance
Kayla PuhalaKayla Puhala
Branch Manager II at MARINER FINANCE LLCBranch Manager II at MARINER FINANCE LLC
Henry DarrowHenry Darrow
Loan Officer at Mariner FinanceLoan Officer at Mariner Finance
Jazsmin GossJazsmin Goss
Behavior Technician at Family InsightBehavior Technician at Family Insight
Brendan SkaggsBrendan Skaggs
Production Superintendent, Melting at U.S. PipeProduction Superintendent, Melting at U.S. Pipe