Tonya Davis
Manassas
Summary
Dynamic customer service professional with extensive experience at Quest Diagnostics, excelling in client relations and technical troubleshooting. Proven ability to resolve conflicts with empathy, enhancing customer loyalty. Recognized for increasing lab efficiency and productivity through effective multitasking and a goal-oriented mindset. Committed to delivering exceptional support and building lasting relationships.
Overview
27
27
years of professional experience
Work History
Rep Customer Care Tech II
Quest Diagnostics Inc
03.2008 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Customer Service Representative
Quest Diagnostics
04.2002 - 03.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lab Support Technician
Quest Diagnostics
04.1999 - 04.2002
- Collaborated with team members to troubleshoot issues and develop solutions for complex laboratory problems.
- Increased lab productivity through effective multitasking, prioritization, and time management skills.
Specimen Processing Technician
Quest Diagnostics
03.1998 - 04.1999
- Increased overall lab efficiency, consistently meeting daily processing quotas without compromising on quality standards.
- Expedited critical test results by promptly notifying appropriate medical personnel of any abnormal findings or discrepancies.
Education
High School Diploma -
Fauquier High
Fauquier County06-1989
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
- Staff training
- Telephone reception
- Technical troubleshooting
Timeline
Rep Customer Care Tech II
Quest Diagnostics Inc
03.2008 - Current
Customer Service Representative
Quest Diagnostics
04.2002 - 03.2008
Lab Support Technician
Quest Diagnostics
04.1999 - 04.2002
Specimen Processing Technician
Quest Diagnostics
03.1998 - 04.1999
High School Diploma -
Fauquier High
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