Tonya Fuller-Stevens
Chesapeake
Summary
Enthusiastic and motivated individual with a strong commitment to fostering positive relationships and effective communication between families and educational institutions. Eager to leverage a background in customer service and community engagement to build trust, address concerns, and facilitate collaboration. Dedicated to contributing to a supportive environment that promotes student success and family involvement.
Overview
26
26
years of professional experience
Work History
Assistant Teacher, K
Portsmouth Public Schools
10.2024 - Current
- Maintained classroom order while implementing lesson plans assigned by classroom teacher
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Managed classroom environments to ensure a safe and productive learning experience
- Educated students in various subjects to provide seamless transition during absence of head teacher
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events
Janitorial Cleaner
ABA Enviornmental Cleaning Service
05.2021 - Current
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
Outreach Specialist
Elevance Health, Inc.
11.2017 - Current
- Provide superior, professional, and courteous service to customers
- Comply to inbound/outbound communication to customers to initiate and complete a welcome call and answer any questions
- Complete health risk assessments for members in a timely manner
- Email or mail appropriate health related materials to members such as HIPPA forms, ID cards, etc.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Youth Developmental Specialist (CEO)
Elegant Sweethearts, LLC.
02.1999 - Current
- Works as a teaching assistant, Counselor and mentor for youth who experience, mental and emotional difficulties, and/or social exclusion, to learn how to set goals and function in society
- Organized workshops and seminars focused on building leadership skills among young people.
- Organize productive meetings between parents and students which achieve positive outcomes
- Provide advice to youth and families in order to support the parent/school partnership
Lead Centralized Scheduler
CHKD Tidewater Children’s Associates
12.2013 - 11.2017
- Responsible for scheduling, canceling, and confirming patient’s appointments to receive services from medical service providers
- Effectively communicates with patients, families healthcare team members and physicians both in person and via telephone
- Assists with Pre-Registration process by obtaining demographic information and insurance payer information from the individual scheduling the procedure
- Effectively communicates with patients,families,team members, and physicians in person and via telephone
Education
Some College (No Degree) - Medical Administration/Management
Centura College
Chesapeake, VA09-2007
Certified Medical Assistant -
Kee Business College
12-2000
Skills
- Strong Communicator
- Detail Oriented
- Culturally-sensitive
- Skilled multi-tasker
- Collaboration and Teamwork
- Community Engagement
Timeline
Assistant Teacher, K
Portsmouth Public Schools
10.2024 - Current
Janitorial Cleaner
ABA Enviornmental Cleaning Service
05.2021 - Current
Outreach Specialist
Elevance Health, Inc.
11.2017 - Current
Lead Centralized Scheduler
CHKD Tidewater Children’s Associates
12.2013 - 11.2017
Youth Developmental Specialist (CEO)
Elegant Sweethearts, LLC.
02.1999 - Current
Certified Medical Assistant -
Kee Business College
Some College (No Degree) - Medical Administration/Management
Centura College
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