Tonya Harrington

* Connecting shippers and carriers: Act as a middle point of contact between shippers and carriers.

* Arranging transportation: Arrange for cargo space on carriers, and for transportation from origin to destination.

* Provide tracking: Track shipments and notify relevant parties of their status.

* Securing warehouse space: Secure warehouse space for new shipments.

* Securing insurance: Arrange for insurance to cover cargo.

* Advising exporters: Advise exporters on the best rates, routing, and documentation.

* Consolidation freight: Consolidate shipments for individuals or corporations.

• Manages 40 drivers across fleet and 4 dedicated fleets within the over-the-road division
• Oversees up to 14 accounts
• Develops and implements strategic plans to generate profitable growth
• Fosters driver partnerships to build a culture of teamwork, accountability, and safety within operations
• Monitors UPS freight truckload shipments and daily driver operations in accordance with DOT compliance
• Creates and analyzes reports to examine dispatch load weight and miles driven to maximize revenue per mile
• Resolves service issues such as late deliveries, damages, proof of delivery request, claims, and rate concerns
• Oversees payroll and reimbursements
• Added additional fleets and floaters to help with accounts
• Initiated safety programs to reduce vehicle accidents and workplace injuries
• Gained driver engagement in CHSP committee and developed peer mentoring to help create a safe space for drivers to get additional help
• Sustained stability during COVID-19 challenges and restrictions while maintaining customer expectations

• Serviced high-profile customers
• Reviewed all available loads and determined profitability
• Supervised upwards of 40 drivers, processed payroll, and tracked employee vacation & sick time