Tonya Slaton
Hampton
Summary
Motivated, results-driven professional with a strong career in healthcare finance (claims), and customer support. Skilled in accounts payable and receivable. Skilled professional with experience in customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
12
12
years of professional experience
Work History
Material Handler/Preload
UPS
Newport News, VA
08.2022 - Current
- Able to lift and carry heavy loads
- Responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages in an extremely fast-paced environment.
Material Handler
Canon
Newport News, VA
05.2022 - 07.2022
Assembled covid kits
Medical Front Desk Manager
Integrative Health
Richmond, VA
03.2013 - 06.2016
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Evaluated all insurance papers to analyze benefits and advantages for patients. Provided technical support to all patients and assisted in accurate submission of applications as well as informing of any cancellation of insurance.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Columbia Jr. College
1991
Skills
- Business Software Applications:
- MS Office, Word, Excel, Access EZ BIZ, Crosstalk, ChiroTouch, Kronos
- Monthly Reconciliations
- Statement Preparation
- Claim Processing
- Financial Transactions
Timeline
Material Handler/Preload
UPS
08.2022 - Current
Material Handler
Canon
05.2022 - 07.2022
Medical Front Desk Manager
Integrative Health
03.2013 - 06.2016
Columbia Jr. College