Tori Brookens
Hampton
Summary
Organized and knowledgeable Registered Nurse experienced in treating and caring for patients. Successful in providing fast and accurate assessments and working calmly under pressure. Recognized for collaborating well with doctors to maintain top-notch healthcare practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RN
Sentara Careplex IMCU
07.2025 - Current
- Collaborated with interdisciplinary teams to develop patient care plans.
- Monitored vital signs and reported changes to medical staff promptly.
- Administered medications and treatments according to established protocols.
- Educated patients and families on health management and recovery processes.
- Documented patient information accurately in electronic health records systems.
- Implemented infection control measures to maintain a safe healthcare environment.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
Hostess
Ridge Room at the Hyatt Hotel
07.2024 - Current
- Greeted guests warmly and guided them to their tables.
- Managed reservations and ensured efficient seating arrangements.
- Collaborated with servers to enhance guest dining experiences.
- Assisted in training new staff on service protocols and procedures.
- Handled guest inquiries and provided information about menu items.
- Monitored dining area flow to optimize guest satisfaction during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
Cocktail Server
Parx Casino
06.2023 - 12.2023
- Delivered prompt and friendly beverage service to guests throughout the casino.
- Collaborated with bartenders to ensure timely drink preparation and delivery.
- Handled cash transactions accurately and efficiently during busy shifts.
- Adhered to all safety and health regulations while serving drinks.
- Trained new staff on service protocols and customer interaction techniques.
- Provided exceptional service to high volume of daily customers.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
Team Member/Shift Lead-in-Training
Chick-Fil-A
08.2020 - 06.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Assisted team members during peak hours to ensure efficient operations.
- Operated point-of-sale system for accurate order processing and payments.
- Collaborated with team to deliver exceptional guest experiences consistently.
- Trained new employees on restaurant policies and procedures effectively.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Monitored operations to see where interventions could be put in place to make sure everything ran as smoothly as possible.
- Resolved customer complaints in a professional manner.
Crew Member
McDonald’s
08.2019 - 07.2020
- Maintained cleanliness of dining area, restrooms, and kitchen spaces.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Interacted pleasantly with guests to deliver quality customer service.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Followed safety protocols to ensure a safe working environment for all staff.
Education
Bachelor of Science - Nursing
James Madison University
Harrisonburg, VA05.2025
Skills
- Empathy
- Problem Solving
- Conflict resolution
- Critical thinking
- Health Assessment
- Effective Communication
- Patient education
- Time management
- Vital signs monitoring
Certification
- PA Multi State Nursing License, #RN803281
- BLS Certified, American Heart Association
- ACLS Certified, American Heart Association
- NIHSS Stroke Scale Certification, BlueCloud
Volunteer Experience
- 2017 - 2019, Volunteer (Escort, Transportation, Patient Care Tech), WellSpan Chambersburg Hospital
- Summer 2019, Job Shadowing, Healthcare Careers Institute- Chambersburg Hospital
Timeline
RN
Sentara Careplex IMCU
07.2025 - Current
Hostess
Ridge Room at the Hyatt Hotel
07.2024 - Current
Cocktail Server
Parx Casino
06.2023 - 12.2023
Team Member/Shift Lead-in-Training
Chick-Fil-A
08.2020 - 06.2023
Crew Member
McDonald’s
08.2019 - 07.2020
Bachelor of Science - Nursing
James Madison University