Tori Hatcher
South Boston
Summary
Dynamic and detail-oriented professional with experience at Dollar General Distribution Center, excelling in order picking and preparation. Proven ability to enhance accuracy and efficiency through teamwork and critical thinking. Recognized for consistently meeting quotas while adhering to safety protocols, showcasing strong hand-eye coordination and a commitment to customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Noncon Picker
Dollar General Distribution Center
06.2025 - Current
- Operated warehouse equipment to efficiently pick and prepare orders for shipment.
- Maintained accurate inventory records through regular cycle counts and adjustments.
- Collaborated with team members to optimize order-picking processes and reduce errors.
- Adhered to safety protocols while handling products and operating machinery in warehouse environment.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Followed safety protocols and procedures to minimize workplace accidents.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
Patient Care Technician 1
Fresenius Medical Care Holdings Inc.
08.2024 - 05.2025
- Monitored patient vital signs and reported changes to nursing staff for timely interventions.
- Assisted in the preparation and administration of prescribed treatments and medications under supervision.
- Maintained cleanliness and organization of patient care areas, ensuring compliance with safety protocols.
- Educated patients on dialysis procedures and post-treatment care to enhance understanding and adherence.
- Documented patient information accurately in electronic medical records to ensure continuity of care.
- Collaborated with healthcare team members to develop individualized patient care plans based on needs.
- Supported new staff by sharing best practices for patient interactions and operational procedures.
- Responded promptly to patient calls, addressing concerns effectively to improve overall satisfaction levels.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Fostered clean and hygienic environment, reducing risk of infections.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
- Collected and documented patient information to aid in accurate medical record keeping.
Family Experience Leader
South Boston YMCA
12.2023 - 03.2025
- Collaborated with team members to develop effective operational strategies.
- Assisted in maintaining a safe and organized work environment.
- Learned essential tools and systems for daily operations.
- Engaged in training sessions to improve skills and knowledge of best practices.
- Provided assistance in routine tasks, ensuring consistency and quality of work.
- Trained employees on Product or Service and assigned duties.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Team Associate
Walmart
08.2023 - 10.2023
- Assisted team in executing daily operational tasks, ensuring efficient workflow and adherence to deadlines.
- Collaborated with colleagues to streamline processes, enhancing overall team productivity and effectiveness.
- Adapted quickly to new tools and systems, contributing to improved task execution and team communication.
Waitress
Huddle House
05.2023 - 07.2023
- Provided exceptional customer service by accurately taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Processed transactions efficiently using point-of-sale (POS) systems to manage customer payments.
- Demonstrated adaptability by managing multiple tables during peak hours while maintaining service quality.
- Resolved customer complaints promptly, contributing to improved satisfaction ratings.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Halifax County High School
South Boston, VA06.2023
Skills
- Order picking
- Barcode scanners
- Order preparation
- Warehouse safety
- Heavy lifting
- Hand-eye coordination
- Data entry
- Customer service
- Teamwork and collaboration
- Motivated team player
- Critical thinking
- Goal setting and prioritization
Certification
CPR/First Aid
Timeline
Noncon Picker
Dollar General Distribution Center
06.2025 - Current
Patient Care Technician 1
Fresenius Medical Care Holdings Inc.
08.2024 - 05.2025
Family Experience Leader
South Boston YMCA
12.2023 - 03.2025
Team Associate
Walmart
08.2023 - 10.2023
Waitress
Huddle House
05.2023 - 07.2023
High School Diploma -
Halifax County High School
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