Tori Morris
Ashburn
Summary
Dynamic Administrative Analyst Assistant at New Editions Consulting with expertise in compliance and stakeholder engagement. Proven ability to optimize internal processes and deliver impactful training materials. Skilled in JIRA and Excel, fostering cross-agency communication to enhance program performance and ensure adherence to federal standards. Committed to achieving operational excellence.
Overview
7
7
years of professional experience
Work History
Administrative Analyst Assistant
New Editions Consulting
11.2023 - Current
- Support operations of a federally regulated program (FMCSA National Registry) by facilitating examiner credentialing, stakeholder inquiries, and compliance processes.
- Act as a liaison between federal contractors, commercial drivers, state agencies, and internal technical teams.
- Monitor system activity, analyze data for anomalies, and provide actionable reports for contract performance evaluation.
- Develop and deliver training materials for onboarding and continuous improvement of help desk and registry protocols.
- Ensure adherence to DOT and FMCSA standards across all client and stakeholder interactions.
- Utilize JIRA, FMCSA registry tools, and internal databases to log, escalate, and resolve inquiries efficiently.
- Contracted to FMCSA
Nursery Operations Coordinator
Local Church
Ashburn
10.2018 - Current
- Lead weekly operations and manage volunteer staff to ensure safe, compliant, and engaging childcare services.
- Design and maintain schedules, safety protocols, and team onboarding processes.
- Coordinate logistics, supply inventory, and performance feedback for continual service improvement.
Qualified Behavioral Technician
Victoria Transcultural Clinical Center
Fairfax
01.2023 - 10.2023
- Managed caseloads and coordinated treatment plans in compliance with Medicaid and clinical regulations.
- Collaborated with clinical leads and care teams to assess behavioral progress and implement strategic interventions.
- Documented clinical data and contributed to quality assurance and reporting procedures.
Loan Processing Assistant
U.S. Small Business Administration
02.2021 - 12.2022
- Assisted borrowers in understanding and applying for SBA disaster relief loans under $100,000, including collecting supporting documents and clarifying eligibility requirements.
- Processed and reviewed loan applications for accuracy and completeness according to agency standards.
- Generated and maintained detailed reports on application status, trends, and workflow efficiencies.
- Provided clear, empathetic customer support to economically impacted individuals and business owners.
- Trained new team members in loan servicing operations and workflow systems.
- Approved transactions within delegated authority and resolved borrower inquiries on interest rates, terms, and repayment schedules.
Education
Bachelor of General Education - Biology
University of Maryland Eastern Shore
Princess Anne, MD12.2017
Skills
- JIRA and Salesforce
- Microsoft Teams and Zoom
- SharePoint and Google Workspace
- Excel and ticketing platforms
- Compliance dashboards
- Public trust security clearance
- Federal program support
- Cross-agency communication
- Government compliance and reporting
- Internal process optimization
- Stakeholder engagement
- Training and SOP development
- Task prioritization
- Workflow design
- Remote team collaboration
Coaching And Leadership Experience
Head Coach for High School Volleyball, Basketball, and Lacrosse programs, 01/01/19, Present, Supervise and mentor student-athletes across three sports seasons., Plan and execute practice schedules, game strategies, and off-season conditioning., Demonstrate team building, conflict resolution, and performance management.
Prior Experience
- Administrative Assistant, Medical Sector, 01/01/19, 12/31/21, Oversaw scheduling, document management, and reporting in support of medical administration.
- Customer Support Specialist, Private Sector, 01/01/16, 12/31/19, Delivered cross-channel service and troubleshooting support in a high-volume environment.
Timeline
Administrative Analyst Assistant
New Editions Consulting
11.2023 - Current
Qualified Behavioral Technician
Victoria Transcultural Clinical Center
01.2023 - 10.2023
Loan Processing Assistant
U.S. Small Business Administration
02.2021 - 12.2022
Nursery Operations Coordinator
Local Church
10.2018 - Current
Bachelor of General Education - Biology
University of Maryland Eastern Shore