Tori VanGorder
Aylett
Summary
Detail-oriented professional with experience in cash applications, accounting, and team leadership. Known for strong organizational skills, accuracy, and effective time management. I enjoy finding ways to improve processes, support my team, and continue learning and growing while consistently delivering quality results.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Cash Application Specialist
VSC Fire & Security
Richmond
04.2024 - Current
- Review and apply customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Reconcile daily cash receipts with bank statements regularly.
- Streamline workflow processes to improve cash application efficiency and reduce processing time.
- Coordinate with accounting team to resolve discrepancies, ensuring accurate financial reporting.
- Train new staff on cash application procedures to ensure consistency and adherence to best practices.
- Assist with special projects in the department by collaborating with team members.
Salon Manager
Rooted Hair Company
Richmond
11.2019 - 03.2024
- Managed daily salon operations and staff scheduling for optimal efficiency.
- Processed weekly payroll for employees.
- Filed and completed monthly/quarterly taxes and filings in a timely manner using quickbooks and state websites.
- Oversaw client consultations to ensure personalized service and satisfaction.
- Trained and mentored new stylists on salon procedures and customer service standards.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Placed inventory orders, monitored shelf stock and tracked expenses.
Accounts Payable/Accounts Receivable and Billing Specialist
Patrick Buick GMC
Ashland
06.2015 - 11.2019
- Processed invoices, manage vendor payments, reconcile accounts, and ensure timely and accurate payment processing.
- Resolved billing discrepancies and addressed customer inquiries promptly.
- Generated reports on aging accounts receivable balances.
- Reviewed contracts for accuracy prior to initiating billing process.
- Coordinated payment collections and managed client accounts effectively.
Shift Leader-Front End Assistant
Food Lion
Bowling Green
06.2013 - 08.2015
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised team members during busy shifts, enhancing operational efficiency.
- Trained new employees on store procedures and customer service standards, improving the onboarding process.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Validated daily sales reports for accuracy before submitting to management, ensuring reliable financial oversight.
Education
Cosmetologist - Cosmetology Apprenticeship Program
Roanoke Technical Education Center
Richmond , VA 01.2021 - 12.2021
Caroline High School -Advanced Diploma
Bowling Green, VirginiaSkills
- Cash Applications
- Account Reconciliation
- Billing Resolution
- Cash Flow Management
- Account Management
- Workflow optimization
- Customer relationship management
- Employee training and management
Timeline
Cash Application Specialist
VSC Fire & Security
04.2024 - Current
Cosmetologist - Cosmetology Apprenticeship Program
Roanoke Technical Education Center
01.2021 - 12.2021
Salon Manager
Rooted Hair Company
11.2019 - 03.2024
Accounts Payable/Accounts Receivable and Billing Specialist
Patrick Buick GMC
06.2015 - 11.2019
Shift Leader-Front End Assistant
Food Lion
06.2013 - 08.2015
Caroline High School -Advanced Diploma