Towanna Griffin
Fairfax
Summary
Accomplished professional with expertise in property management and financial budgeting, honed at Michaels Organization. Self-driven with 20 years of a background in leadership, expertise in mortgage default servicing, loss mitigation, loan processing, loan officer, title binders, and post-closing. In addition to 2-3 years with experience in AML, Financial Crimes and Commercial Risk Management. Outstanding communication skills accompanied with the ability to work fluently within a team. Demonstrates ability to adapt to new equipment and technology, as well as versatility. Experienced with Microsoft Office, Proficient in Microsoft Word, PowerPoint, Access, and Excel. Strong Oral and Written Communication Skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assist Community Manager
Michaels Organization
07.2025 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Evaluated property conditions and recommended improvements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email, telephone or social media platforms.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Developed user-friendly community portal, significantly improving access to information and resources for community members.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Office Manager
Michaels Organization
02.2024 - 07.2025
- Managed vendor relationships, negotiating contracts to secure favorable terms and service delivery.
- Maintained filing systems for documents and records, ensuring easy retrieval and compliance with regulations.
- Implemented office procedures that streamlined operations, reducing delays in administrative tasks.
- Monitored office supplies and equipment, ensuring timely replenishment to support daily operations.
- Conducted regular audits of office processes, identifying areas for improvement and recommending solutions.
- Developed and maintained budgets for office operations, tracking expenditures to remain within financial guidelines.
- Collaborated with other departments to align administrative functions with overall organizational goals.
- Evaluated and improved office layout for optimal workflow and productivity.
- Assisted in preparing reports and presentations for senior management, ensuring clarity and accuracy.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Property Preservation Specialist
Citizens Bank
02.2022 - 05.2023
- Coordinated maintenance schedules to ensure timely repairs and upkeep of properties.
- Conducted detailed property inspections to assess condition and identify necessary improvements.
- Managed vendor relationships to optimize service delivery and compliance with quality standards.
- Prepared comprehensive reports on property status and maintenance needs for client review.
- Developed and maintained a database of property maintenance records for easy access and tracking.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
Financial Crimes Operational Risk Consultant
Wells Fargo, NA
01.2020 - 03.2021
- Conducted meetings and generated reporting to support risk monitoring and management.
- Implemented and managed controls to comply with laws and regulations, agreements.
- Coordinated client compliance and due diligence requests to facilitate quality assurance and internal audits.
- Conduct various Anti-Money Laundering processes which includes Know Your Customer (KYC), Customer Due diligence (CDD), Enhanced Due Diligence (EDD) into global client activity.
- Interface with Financial Advisors (FA) and counterparts to obtain information related to the client's brokerage accounts to complete the Enhanced Due Diligence (EDD) process.
- Manage, request, and review Enhanced Due Diligence forms (EDD) with supporting documentation to avoid account restrictions.
- Execute a variety of tasks in support of the conduct of Enhanced Due Diligence (EDD) investigations.
- Build and maintain awareness of the broader context and implications of the various types of risk affecting the business legal, audit, risk to ensure consistent understanding of requirements.
- Assist with researching previous Suspicious Activity Reports (SAR's) filed against domestic and international clients in accordance with regulations and time limitations.
- Managed a special project team in addition to the department mailbox to ensure all compliance regulatory issues were resolved.
Compliance Advisor Specialist
Capital One, N.A
04.2019 - 10.2019
- Identified training needs and developed customized educational materials for diverse employee groups.
- Coordinate with multiple Lines of Business to ensure timelines are met and remediation projects move forward.
- Identify and document operational breakdowns in accordance with enterprise Issue and Event Management Standards.
- Develop relationships with business partners in addition to providing guidance through Risk Event and/or Issue remediation.
- Manage the backlog of Risk Event and/or Issues.
- Work with varies Line of Businesses to analyze and interpret Risk Event and/or Issue results.
- Attend weekly Triage and POD corresponding deep dive meetings to ascertain details and status updates.
- Communicate with process owners to request updates and manage remediation efforts.
- Coordinate with Corporate Compliance to perform required assessments.
- Provide timely status updates to EPTO business partners.
- Participate in root cause and permanent corrective action analyses.
- Support monthly Risk reporting data needs to obtain data and create cards in partnership with EPTO business partners.
- Support internal audits and regulatory exam data requests impacting EPTO as appropriate.
- Manage other risk initiative deliverables as directed.
Education
No Degree - Business Administration And Management
University of Maryland University College
College Park, MDSkills
- Daily operations management
- Property inspections
- Financial budgeting and reporting
- Property management
- Property tours and inspections
- Leasing and sales
- Maintenance oversight
Certification
Project Management Certification
Certified Mathematics' Tutor K-12
Commissioned Notary Public
Licensed Armed Security Officer
Languages
English
Timeline
Assist Community Manager
Michaels Organization
07.2025 - Current
Office Manager
Michaels Organization
02.2024 - 07.2025
Property Preservation Specialist
Citizens Bank
02.2022 - 05.2023
Financial Crimes Operational Risk Consultant
Wells Fargo, NA
01.2020 - 03.2021
Compliance Advisor Specialist
Capital One, N.A
04.2019 - 10.2019
No Degree - Business Administration And Management
University of Maryland University College