Toy Hinton
Norfolk
Summary
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
15
15
years of professional experience
Work History
Sales Assistant
Life Protect 24/7
10.2016 - 01.2019
- Assisted customers with inquiries, providing accurate product information and support.
- Processed sales transactions efficiently, ensuring customer satisfaction during checkout.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to enhance store presentation and merchandising strategies.
- Handled returns and exchanges professionally, resolving issues to maintain customer loyalty.
- Participated in team meetings, contributing ideas for improving customer service initiatives.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Monitored sales trends to advise management on potential inventory adjustments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Patient Care Assistant
Community Personal Care
05.2011 - 02.2018
- Assisted patients with daily living activities, enhancing comfort and promoting independence.
- Monitored vital signs to ensure patient health and safety during care routines.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Advocated for patient needs, facilitating communication between patients, families, and medical professionals.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Front Desk Receptionist
Albano Cleaners
04.2004 - 04.2011
- Managed front desk operations, ensuring efficient customer service and smooth workflow.
- Coordinated appointment scheduling, optimizing daily schedules for staff and clients.
- Assisted customers with inquiries, providing information on services and pricing.
- Trained new staff on front desk procedures and customer interaction best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Education
GED -
Granby High School
Norfolk, VASkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Follow-up skills
- Team development
- Live chat support
- Product and service solutions
- Clinical assessment
- Quality improvement
- First aid and CPR
- Willingness to learn
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Decision-making
- Task prioritization
- Self motivation
- Analytical thinking
- Professionalism
- Goal oriented
Timeline
Sales Assistant
Life Protect 24/7
10.2016 - 01.2019
Patient Care Assistant
Community Personal Care
05.2011 - 02.2018
Front Desk Receptionist
Albano Cleaners
04.2004 - 04.2011
GED -
Granby High School