Toya Kirby
Norfolk
Summary
Dynamic Senior Relationship Banker at TRUIST with a proven track record in customer relationship management. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Committed to delivering exceptional customer service and building lasting relationships.
Overview
19
19
years of professional experience
Work History
Senior Relationship Banker
TRUIST
Norfolk
09.2010 - Current
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Collaborated with internal teams on projects aimed at improving customer experience.
- Monitored financial market trends to provide timely and relevant financial advice to clients.
- Provided financial education and advice to clients, enhancing their understanding of banking options.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Participated in weekly sales meetings to discuss progress towards goals, challenges faced.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Identified financial needs of customers and presented appropriate product and service options.
- Identified transaction errors when debits and credits did not balance.
Customer Service Representative
Coleman and Associates
Norfolk
05.2008 - 06.2010
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided accurate information about products and services to customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided customer service and support to Verizon DSL customers
Bank Teller
Gateway
02.2006 - 05.2008
- Prepared official checks for customer and internal bank needs.
- Transmitted orders to supply cash to meet daily needs.
- Resolved problems or discrepancies concerning customers' accounts.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Explained bank services, financial products and applicable fees to customers.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
High School Diploma -
Granby High School
Norfolk, VA06-1999
Some College (No Degree) - Business Administration
Tidewater Community College
Norfolk, VASome College (No Degree) - Business Administration And Management
Old Dominion University
Norfolk, VASkills
- Customer relationship management
- Financial analysis
- Product promotion
- Regulatory compliance
- Cash handling
- Client financial education
- Software proficiency
- Transaction processing
- Effective communication
- Cross-selling techniques
- Financial services
- Financial processes
- Account closings
- Customer Service-oriented
- Banking
- Teller background
- Teller support
- Money handling
- Relationship building and management
- Currency and coin counter
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Deposit funds
- MS office proficient
- Pleasant and personable
- Cash drawer reconciliation
- Teamwork
Timeline
Senior Relationship Banker
TRUIST
09.2010 - Current
Customer Service Representative
Coleman and Associates
05.2008 - 06.2010
Bank Teller
Gateway
02.2006 - 05.2008
High School Diploma -
Granby High School
Some College (No Degree) - Business Administration
Tidewater Community College
Some College (No Degree) - Business Administration And Management
Old Dominion University