Tracey Hart
Herndon
Summary
Expertise in airline operations and customer service leadership, with a proven track record in training and mentoring teams. Reliability and adaptability enhance communication skills, driving improved team performance and operational efficiency. Strong problem-solving abilities and organizational strategies effectively meet objectives in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Duty Supervisor
Southwest Airlines
Dulles
06.2025 - Current
- Manage crew schedules to optimize staffing and maintain operational efficiency.
- Supervise daily ramp operations and ensured adherence to safety protocols.
- Implement operational procedures to enhance workflow efficiency.
- Manage equipment and resource allocation throughout airport facilities.
- Conduct performance evaluations to assess team effectiveness and identify improvement areas.
- Administration of employee-related needs, including qualification processes, shift scheduling, performance management including coaching, mentoring, adherence to standards, relationship-building, etc.while understanding and adhering to all labor agreements
CORPORATE TRAVEL CONSULTANT
National Airlines
Orlando
12.2024 - 06.2025
- Developed strong relationships with corporate customers by providing excellent customer service.
- Performed booking and ticketing for corporate travel clients with accuracy, efficiency and attention to detail.
- Assisted new hires with onboarding procedures related to corporate travel policies.
STATION OPERATIONS TRAINER
Breeze Airways
Orlando
04.2024 - 12.2024
- Provided feedback and guidance to help employees increase their knowledge of operations processes.
- Monitored employee performance after training sessions to evaluate effectiveness of instructional methods used.
- Mentored team members on effective communication techniques to ensure successful interactions with customers.
- Collaborated with management to periodically review and update training program objectives.
TALENT ACQUISITION RECRUITER
Jetblue Airways
Orlando
06.2022 - 03.2024
- Built strong relationships with internal stakeholders across multiple departments in order to ensure alignment between business needs and candidate profiles.
- Managed the full-cycle recruitment process from job postings to onboarding new hires.
- Coordinated onboarding activities for new recruits including orientation sessions and paperwork processing.
SUPERVISOR AIRPORT & GROUND OPERATIONS
Jetblue Airways
DCA Reagan
10.2021 - 06.2022
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards in the operation.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Motivated employees to reach highest professional potential.
Talent Acquisition Coordinator
Jetblue Airways
DCA Reagan
04.2021 - 10.2021
- Utilized Applicant Tracking System software to track progress of each candidate throughout the recruitment cycle.
- Analyzed data from past recruitment cycles to identify areas of improvement in the talent acquisition process.
- Facilitated communication between hiring managers and internal stakeholders during recruitment process.
Airport Operations Agent
Jetblue Airways
DCA Reagan
01.2017 - 04.2021
- Ensured proper documentation of all passengers prior to boarding flights.
- Managed check-in counters, boarding gates, arrivals hall, departure lounge areas, and other areas within the airport terminal.
- Provided customer service to travelers, including answering questions and resolving issues related to flight information and airport services.
Education
Bachelor of Liberal Arts - Liberal Studies
Thomas Edison University
VASkills
- Customer Service Leadership
- Training and development
- Organizational Skills
- Excellent communication
- Adaptability and flexibility
- Reliability
- Operational procedures
- Performance evaluations
References
References available upon request
Timeline
Duty Supervisor
Southwest Airlines
06.2025 - Current
CORPORATE TRAVEL CONSULTANT
National Airlines
12.2024 - 06.2025
STATION OPERATIONS TRAINER
Breeze Airways
04.2024 - 12.2024
TALENT ACQUISITION RECRUITER
Jetblue Airways
06.2022 - 03.2024
SUPERVISOR AIRPORT & GROUND OPERATIONS
Jetblue Airways
10.2021 - 06.2022
Talent Acquisition Coordinator
Jetblue Airways
04.2021 - 10.2021
Airport Operations Agent
Jetblue Airways
01.2017 - 04.2021
Bachelor of Liberal Arts - Liberal Studies
Thomas Edison University