Tracey Lloyd
Mechanicsville
Summary
Customer service professional with extensive experience at CarMax, specializing in conflict resolution and client engagement. Proven ability to cultivate a loyal customer base through effective communication and meticulous attention to detail. Recognized for improving service levels and contributing to business growth in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CarMax
Mechanicsville
01.2007 - 01.2011
- Answered phones and assisted customers
- Schedule appointment and kept books for other stylists
- Operate home-based business providing a range of hairstyling (cut & style, hair coloring, highlights) and cosmetology services
- Provide outstanding customer service with careful attention to each client’s specific needs
- Have developed and sustained solid customer base with consistent annual sales
- Keep abreast of developments in hairstyling techniques and products
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Hairstylist
Design One
Midlothian
01.2000 - 01.2007
- Attended to all of clients’ hair care needs (cut, styling, waxing)
- Developed orientation and trained new stylists
- Managed inventory and sold products to clients
- Covered in gift shop as needed—handled sales and provided customer service
Education
Chesterfield Technical Center
Chesterfield, VA06-1991
Skills
- Outstanding communications and organizational skills
- Excellent customer service
- Business development
- Planning skills
- Highly organized
- Dependable
- Excellent attention to detail
- Friendly
- Creative
- Adept at learning new skills
- Appointment scheduling
- Staff training
- Team development
- Inventory management
- Product knowledge
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Sales techniques
- Payment processing
- Hospitality and accommodation
- Multitasking and organization
- Problem-solving
- Client engagement
- Attention to detail
- Customer service
Certification
I have been a cometologist 34 years.
Timeline
Customer Service Representative
CarMax
01.2007 - 01.2011
Hairstylist
Design One
01.2000 - 01.2007
Chesterfield Technical Center
Similar Profiles
AZORA HAMILTONAZORA HAMILTON
Business Office Associate at CarmaxBusiness Office Associate at Carmax
Christen LillyChristen Lilly
Sales Associate at CarMaxSales Associate at CarMax
Tatiana NaabTatiana Naab
Management Assistant at CarMaxManagement Assistant at CarMax