Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Break in Service
Timeline
Generic

Tracey Smith

Hampton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor /Team Member

City Of Hampton Police Division
02.2010 - Current

Provide information and communication support to Police Officers, Detectives and Staff. Greet and provide customer service to the public and other agencies. NCIC/VCIN certified and multi-tasking with 3 or more incoming phone lines as well as a Motorola consolette to assist officers expeditiously with accurate information. Data entry, conduct warrant checks, license checks, vehicle and Criminal History checks. Enter, research and modify warrants, Epo’s . Our unit was also responsible for entering all reports such as missing person’s/runaway’s, stolen vehicles, guns, property etc.. Assist with quality assurance and purging files according to the Virginia Law Library.

As a Team Leader my duties also were to cross check paperwork, train new hires, address citizen’s complaints or concerns and have the ability to interact professionally with a diverse group of people

Dispatcher

Creighton University
03.2019 - 10.2019

Continuously monitors alarms and dispatching systems; Dispatches Officers to areas according to needs or in an emergency in accordance with established procedures; Follows established procedures in making outside calls to fire, police, etc.; Answers telephone and radio calls; Maintains Security logs, journals and/or files/electronic records; Assists in orientating and training new dispatcher

State of Nebraska Probation and Parole

State Of Nebraska
08.2018 - 12.2018

To assist with administering DRUG/BREATHALYZER test to Probationers and Entering accurate results into the State of Nebraska data base



Protection Officer

Riverside Regional Medical Center
08.2007 - 12.2017

As a part-time Protection Officer one of my responsibilities was to provide a safe and secure environment for our patients, visitors and staff. Secure valuables and property. Make hourly rounds and secure various buildings. Secure and log money/valuables in a safe. Escort trespassers or disorderly citizens off property. Release deceased persons to morgue or medical examiner with verified documents and monitor multiple security cameras.

Adult Corrections Officer /Correctional Corporal

City Of Newport News - City Farm
11.2002 - 02.2010

Improved inmate behavior by implementing consistent disciplinary protocols and proactively addressing potential conflicts. Enhanced facility safety through diligent monitoring of security systems and regular inspections of cells and common areas. Reduced recidivism rates by developing and administering rehabilitation programs tailored to individual needs. Maintained order within the correctional facility, effectively managing emergency situations and resolving conflicts as they arose. Supervise 5-10 Officers and trained new corrections officers on institutional policies, procedures, and best practices for maintaining order within the facility.

Education

High School Diploma -

Oakland High School
Oakland, CA
06.1987

Skills

  • Team Development
  • Policy Enforcement
  • Time Management
  • Performance Evaluation
  • Records Management

Accomplishments

    Civilian Employee of the Year

    Employee of the Month

Certification

NCIC/VCIN Certified

CJIS Certified

Break in Service

From 4-2018 thru 12-2019 I I was out on FMLA and had to temporarily move to Omaha, Nebraska to take care of my mother who had to have brain surgery; We have since relocated her back to Hampton Roads  

Timeline

Dispatcher

Creighton University
03.2019 - 10.2019

State of Nebraska Probation and Parole

State Of Nebraska
08.2018 - 12.2018

Customer Service Supervisor /Team Member

City Of Hampton Police Division
02.2010 - Current

Protection Officer

Riverside Regional Medical Center
08.2007 - 12.2017

Adult Corrections Officer /Correctional Corporal

City Of Newport News - City Farm
11.2002 - 02.2010

High School Diploma -

Oakland High School
Tracey Smith