Tracy Leon
Woodbridge
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Skilled in handling inquiries, scheduling, and ensuring smooth office operations. Known for reliability, adaptability, and excellent communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Finance Assistant
Murray Osorio PLLC
01.2023 - 11.2025
- Managed accounts payable and receivable processes to ensure timely payments and collections.
- Collaborated with team members to improve internal controls and financial procedures.
- Trained junior staff on financial systems and best practices for reporting accuracy.
- Supported the finance team by processing invoices promptly and accurately.
- Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
- Assisted in preparation of monthly financial reports, ensuring accuracy and timeliness for management review.
Senior Receptionist
Murray Osorio PLLC
03.2020 - 12.2022
- Managed front desk operations, ensuring seamless client interactions and high-quality customer service.
- Oversaw the training and mentoring of junior reception staff
- Handled complaints and questions, and re-directed calls to other team members.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced wait times for guests by effectively scheduling appointments and managing room availability.
- Ensured efficient office operations by managing supply inventory and coordinating with vendors for prompt deliveries.
Veterinary Assistant
MIVU
09.2016 - 03.2020
- Managed inventory of medical supplies and equipment, ensuring availability for daily operations.
- Supported veterinary team in diagnostic imaging procedures such as ultrasounds and echocardiograms for accurate diagnoses.
- Trained new staff on customer service standards, and animal handling techniques to improve team performance.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Supported veterinary team by properly restraining animals for ultrasound led biopsy and aspiration procedures.
Receptionist
AAL Cleaning Services
10.2015 - 10.2016
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Coordinated communication between cleaning teams and clients to enhance service delivery.
- Assisted with onboarding new clients.
- Responded to inquiries from callers seeking information.
Medical Assistant
Manassas Primary and Urgent Care
04.2015 - 10.2015
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Implemented inventory management procedures to ensure availability of medical supplies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted in conducting patient assessments and documenting vital signs accurately.
Cashier/ Furniture Sales Associate
Babies R Us
09.2012 - 03.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers daily.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Assisted in training new staff on operational procedures and sales techniques.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction through effective product knowledge and personalized service.
- Implemented strategies to improve upselling techniques, boosting average transaction values.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
Education
Medical Assistant
Medtech College
Falls Church, VA12-2015
Skills
- Languages: Bilingual – English and Spanish
- Financial reporting
- Invoice processing
- Accounts payable management
- Accounts receivable monitoring
- Staff training and development
- Customer service excellence
- Inventory management
- Multi-line telephone operation
- Appointment scheduling
- Microsoft Excel
- Cash handling procedures
- Telephone etiquette
- Patient care
- CPR
- Vital signs assessment
- Diagnostic imaging support
- HIPAA compliance
- Professionalism and ethics
Certification
- Medical Assistant Training - January 2014 - March 2015
Timeline
Finance Assistant
Murray Osorio PLLC
01.2023 - 11.2025
Senior Receptionist
Murray Osorio PLLC
03.2020 - 12.2022
Veterinary Assistant
MIVU
09.2016 - 03.2020
Receptionist
AAL Cleaning Services
10.2015 - 10.2016
Medical Assistant
Manassas Primary and Urgent Care
04.2015 - 10.2015
Cashier/ Furniture Sales Associate
Babies R Us
09.2012 - 03.2015
Medical Assistant
Medtech College