Tracy Moore
Victoria
Summary
Dedicated 911 Dispatcher offering 23 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in computer aided dispatching, handing 911 and non emergency calls, and being a team player. Certified in the state of Virginia as a EMT and CPR recertified. EMD certified through APCO. Skills in Word, Excel, Adobe and TEAMS. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Communications Chief
Department of Military Affairs
06.2023 - Current
- Manage 8-10 employees and updated communication materials to maintain relevance and accuracy.
- Provided administrative support to facilitate smooth execution of communication projects.
- Serves as a advisor to senior leadership on matters related to communications and public relations strategies.
- Oversaw personnel maintaining, operating and installing communication, transmission and data in the communication center.
- Mentor team members in honing their skills and advancing their careers within the communications field. Including making sure all yearly training or training requirements for DOD are completed
- Manage crisis communication situations, call outs, on call 24 hours a day, mitigating potential damage to the organization's reputation.
- Dispatch non emergency and 911 calls for the base.
- Handle any DPW or other operations concerning the base after hours
- Managed and updated communication materials to maintain relevance and accuracy.
911 Dispatcher-Part Time
Nottoway Sheriff Office
06.2023 - Current
- Mentored dispatchers in communication protocols and emergency procedures.
- Utilized advanced dispatch software to optimize route planning and resource allocation.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of fire, police and rescue
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
911 Dispatcher-Part Time
Lunenburg Sheriff Office
05.2025 - Current
- Directed dispatching and routing of all 911 and non-emergency calls for the county
- Dispatch all police, fire and rescue for the county
- Enter paperwork into VCIN/NCIC
- Handle all animal control calls
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
911 Dispatcher
Nottoway Sheriff Office
05.2019 - 06.2023
- Coordinated emergency responses by prioritizing incoming calls and dispatching appropriate units.
- Monitored multiple communication channels to ensure timely information flow during emergencies.
- Provided accurate guidance to callers, ensuring efficient handling of critical situations.
- Trained new dispatchers on protocols, enhancing team performance and service reliability.
- Implemented process improvements to streamline call handling and response times.
- Collaborated with law enforcement agencies to maintain effective inter-agency communication during incidents.
- Utilized advanced computer-aided dispatch (CAD) systems for real-time data tracking and reporting.
- Monitored Police Fire and Rescue radios to provide assistance to responding personnel.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
911 Dispatcher-Part Time
Department Of Military Affairs
09.2014 - 06.2023
- Provided clear and concise information to first responders, enhancing situational awareness during emergencies.
- Trained new dispatchers on operational procedures, protocols, and use of communication technology.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Provided on-the-job training and coaching to develop new dispatchers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
Central Senior High School
Victoria, VA06-1997
Criminal Justice
Radford University
Radford05-2002
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Stress tolerance
- Problem-solving
- Information gathering
- Data entry proficiency
- Map reading skills
- Data entry
- Computer-aided dispatching
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets. Also familiar with Word and Adobe
- Supervised team of 8-10 staff members, currently.
- ODEMSA 2014 Regional Award for Outstanding Telecommunications Officer/Dispatcher. Also nominated for Governors Award the same year.
- Dispatcher of the year in 2022 for Nottoway Sheriff Office
Certification
- EMD - Emergency Medical Dispatch
- Basic Dispatch School-October 2019
- EMT-Basic-State Of Virginia
- CPR Certified
- VCIN/NCIC certified
Timeline
911 Dispatcher-Part Time
Lunenburg Sheriff Office
05.2025 - Current
Communications Chief
Department of Military Affairs
06.2023 - Current
911 Dispatcher-Part Time
Nottoway Sheriff Office
06.2023 - Current
911 Dispatcher
Nottoway Sheriff Office
05.2019 - 06.2023
911 Dispatcher-Part Time
Department Of Military Affairs
09.2014 - 06.2023
Central Senior High School
Criminal Justice
Radford University
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