Travis Brazee
Richmond
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Customer Services Rep
Lincare
04.2022 - Current
- CPAP Set Ups
- Mask refits
- Assisted customers with a warm and professional attitude
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Processed orders, customer transactions, exchanges and refunds
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
Assistant Manager
Atlantic Tire Distributors
07.2020 - 04.2022
- In charge of routes, inventory, paper work from drivers
- And truck maintenance, returns
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Processed orders, customer transactions and exchanges
- Kept records of customer complaints
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Booked appointments
General Manager
Aaron's
10.2010 - 12.2019
- Company Overview: Aaron's Sales & Lease
- I ran a store for Aaron's Sales & Lease
- Was in charge of the revenue,the employees and the day to day atmosphere of the business
- I was very successful in my time there
- Monitored and ensured staff adhered to all company policies and procedures
- Coordinated schedules and assigned associates', staff members' and employees' shifts
- Responsible for profit and loss control
- Consistently achieved sales goals
- Processed payroll
- Aaron's Sales & Lease
Account Manager
Aaron's
11.2010 - 09.2018
- In charge of payments,updated customer information and selling add ons as well to the customer
Delivery Driver
Aaron's
09.2010 - 11.2010
- Delivering customers merchandise and setting up in the homes
- From furniture to appliances to electronics
- I also returned merchandise also
- I was then promoted
Assistant Manager
Huddle House
01.2009 - 09.2010
- In charge is scheduled, food ordering and store running efficiently
- I left here to relocate to Pennsylvania for another job
Education
High school diploma -
LC Byrd
Chesterfield, VANo Degree - Respiratory Therapy
Reynolds
Richmond05-2026
Skills
- Credit card processing
- Membership renewals
- Team training and leadership
- Relationship management
- Appointment scheduling
- Customer correspondence
- Administrative support
- Call center experience
- Customer support
- Order processing
- Appointment setting
- Customer complaint resolution
Certification
- First Aid/CPR Certified
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Lead Customer Services Rep
Lincare
04.2022 - Current
Assistant Manager
Atlantic Tire Distributors
07.2020 - 04.2022
Account Manager
Aaron's
11.2010 - 09.2018
General Manager
Aaron's
10.2010 - 12.2019
Delivery Driver
Aaron's
09.2010 - 11.2010
Assistant Manager
Huddle House
01.2009 - 09.2010
High school diploma -
LC Byrd
No Degree - Respiratory Therapy
Reynolds
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