Travis Hall
Norfolk
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Supervisor
United States Post Office
Norfolk
09.2017 - Current
- Trained and mentored staff on efficient mail processing and delivery procedures.
- Ensured compliance with safety regulations and operational standards in postal services.
- Supervised daily operations and workflow management in a high-volume postal environment.
- Coordinated scheduling to optimize staffing for peak mailing periods and service demands.
- Implemented process improvements to enhance service efficiency and reduce delays.
- Monitored inventory levels of mailing supplies and initiated reorders as needed.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Implemented new operational procedures, increasing efficiency.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Developed strategies to improve team performance and productivity.
- Trained new employees on company policies, job duties, and performance expectations.
Postal Clerk
United States Post office
Norfolk
06.2012 - 04.2016
- Processed incoming and outgoing mail efficiently.
- Operated postal equipment to ensure proper handling of packages.
- Assisted customers with inquiries regarding shipping options.
- Sorted mail by destination using automated systems.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Sold stamps, services and packaging.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Answered customer inquiries regarding services provided by the Post Office including package tracking information.
- Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
Utility Worker
City of Virginia Beach Department of Public Utilities
Virginia Beach
06.2009 - 12.2011
- Operated tools for maintenance and repair of utility infrastructure.
- Conducted routine inspections of water and wastewater facilities.
- Collaborated with team members to ensure safe work practices.
- Organized tools, equipment and supplies necessary to complete assignments.
- Utilized fabric cutting tools to prepare materials for production runs.
Worker 1
City Of Chesapeake
Chesapeake
03.2006 - 04.2008
- Operated city vehicles to transport materials and personnel efficiently.
- Maintained cleanliness of public spaces, ensuring safety and accessibility.
- Assisted in community events, providing logistical support and setup assistance.
- Collected waste and recyclables from residential and commercial properties.
- Emptied bins into hopper of truck manually when necessary.
- Reported any malfunctioning equipment to supervisor immediately.
Education
Monroe High-school School
Albany, GaSome College (No Degree) - Business
Albany State University
Albany, GASkills
- Staff training
- Workflow management
- Regulatory compliance
- Process improvement
- Team management
- [Software] experience
- Business administration
- Data analytics
- Staff development
Timeline
Supervisor
United States Post Office
09.2017 - Current
Postal Clerk
United States Post office
06.2012 - 04.2016
Utility Worker
City of Virginia Beach Department of Public Utilities
06.2009 - 12.2011
Worker 1
City Of Chesapeake
03.2006 - 04.2008
Monroe High-school School
Some College (No Degree) - Business
Albany State University