Travis Jones
Danville
Summary
Dynamic Quality Control Specialist with proven expertise at Times Fiber Communications, excelling in customer service and problem-solving. Adept at documentation management and team leadership, I effectively improved processes and maintained high satisfaction levels. My attention to detail and strong communication skills drive successful outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Quality Control Specialist and Support
Times Fiber Communications
Chatham
09.2022 - Current
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Documented customer correspondence in the case to track requests, problems, and solutions.
- Maintained positive working relationship with fellow staff and management.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries through cases.
- Delegated work to staff, setting priorities and goals.
- Maintained records of customer interactions, transactions, comments and complaints.
- Recorded call correspondence in cases in NetSuite.
Youth Mentor
Shining Diamonds
Danville
08.2022 - Current
- Mentoring clients with life skills/ and therapeutic support
- Transport client to and from appointments, jobs and school.
- Coach client to becoming a better individual
- Meet with and report client updates and changes to probation officers/case workers
- Complete monthly notes for each client
- Take clients to engage in community activities
Team Leader
Superior Quality Inc
Timberlake
01.2020 - 09.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Checking dock audits to make sure the orders are correct, and the car parts match the labels.
- Assure that my team is following company procedures and completing work efficiently.
- Fill out paperwork for each job sort, with count sheets to track workers, inventory, and work assignments.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Entered information and updated client records following telephone interactions.
- Handled incoming and outgoing calls according to standard operating procedures.
- Updated customer accounts with new information from callers.
- Updated customer information in the database accurately.
- Listened attentively and responded appropriately to customer concerns or requests.
- Researched and resolved customer complaints in a timely manner.
Chat Agent
Telvista
Danville
02.2016 - 08.2017
- Worked with customers regarding concerns or issues they came across.
- Identified potential sales opportunities from customer conversations.
- Adhered to company guidelines while providing excellent customer service.
- Identified customer needs and recommended appropriate solutions.
- Updated customer data in system, adding detailed notes.
- Maintained detailed records of all conversations with customers.
- Monitored the online chat queue for incoming messages from customers.
Internship
Averett University IT Department
Danville
08.2015 - 08.2017
- We help anyone on campus with any technical issues or computer issues.
- My greatest accomplishment probably was when we had to run scans on every single computer on campus to find a virus that had got into our network.
Education
Bachelor of Computer Science - Computer Science & Communications
Averett University
06-2018
High school diploma - Computer Science
George Washington High School
Danville, VA01.2013
Skills
- Microsoft SQL Server
- Attentive and observant
- Process improvement
- Documentation management
- Customer service
- Effective communication
- Team leadership
- Attention to detail
- Time management
- Coaching staff
- Inventory management
- Problem solving
- Excellent communication
- Data entry
- Detail orientation
- Time management abilities
Additional Information
Proficiency in Microsoft Applications, Visual Basic, Powerpoint, JavaScript, Programming, Ability to lift 75 Lbs., Ability to work in fast pace environment
Volunteer Experience
- Boys and Girls Club, Danville, VA
- Day to Engage, Danville, VA
- Mentor / Leadership, Danville, VA
- Special Olympics, Danville, VA
- Big Brother Big Sister, Danville, VA
- Pros and Joes Football Camp, Danville, VA
- Travis Tarpley's Rising Stars Camp, Danville, VA
Assessments
- Manufacturing: Quality Inspection, Highly Proficient, 06/01/20
- Cleaner fit, Highly Proficient, 09/01/20
- Work motivation, Expert, 06/01/20
- Manufacturing fit, Proficient, 07/01/20
- Work style: Reliability, Proficient, 01/01/22
- Basic maintenance and repair, Highly Proficient, 10/01/20
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Quality Control Specialist and Support
Times Fiber Communications
09.2022 - Current
Youth Mentor
Shining Diamonds
08.2022 - Current
Team Leader
Superior Quality Inc
01.2020 - 09.2022
Chat Agent
Telvista
02.2016 - 08.2017
Internship
Averett University IT Department
08.2015 - 08.2017
Bachelor of Computer Science - Computer Science & Communications
Averett University
High school diploma - Computer Science
George Washington High School
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