Traytonn Norman
Chesapeake
Summary
Dynamic Office Supervisor at The Nicholson Company with a proven track record in training and coaching staff, optimizing workflow, and enhancing kitchen productivity. Successfully managed inventory to reduce waste, while fostering employee relations that improved team performance. Expert in documentation and control, contributing to positive health inspection results and exceeding client expectations in catering events.
Overview
2026
2026
years of professional experience
Work History
Office Supervisor
The Nicholson Company
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
Sales Executives
Portfolio Recovery Associates
01.2023 - Current
Sales Executives
Diamond Resorts
05.2018 - 08.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
Sous Chef
McCormick & Schmick's Seafood & Steaks
03.2017 - 08.2020
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
Assistant Manager
Jersey Mike's Subs
09.2015 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Occupational Therapy
Ferrum College
Ferrum, VA06.2014
Skills
- Training and coaching
- Scheduling and calendar management
- Workflow planning
- Documentation and control
- Employee relations
Timeline
Sales Executives
Portfolio Recovery Associates
01.2023 - Current
Sales Executives
Diamond Resorts
05.2018 - 08.2024
Sous Chef
McCormick & Schmick's Seafood & Steaks
03.2017 - 08.2020
Assistant Manager
Jersey Mike's Subs
09.2015 - 04.2020
Office Supervisor
The Nicholson Company
Occupational Therapy
Ferrum College
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