Treasure Fleming
Norfolk
Summary
Goal-oriented, dedicated to achieving high levels of customer satisfaction and meeting goals. Friendly and enthusiastic with over 6 years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Navy Gateway Inns & Suites
Virginia Beach
09.2019 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted customers by providing accurate information about services, enhancing their experience.
- Answered incoming calls, redirected to appropriate personnel, and ensured timely message delivery.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Created and maintained databases to ensure accurate and accessible customer information.
- Conduct searches to find needed information, using such sources as the Internet.
- Maintained front desk area, ensuring a clean and welcoming environment.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
Medical Billing Clerk
WPS Health Solutions
Monona
09.2024 - 06.2025
- Reviewed claim submissions for accuracy and completeness, reducing the likelihood of denials prior to approval.
- Processed medical claims in compliance with company guidelines and regulatory standards, ensuring timely reimbursement.
- Communicated with healthcare providers to resolve discrepancies and address inquiries.
- Maintained updated knowledge of insurance policies and coding practices.
- Collaborated with team members to streamline workflow processes, enhancing overall accuracy in claims processing.
- Documented claim adjustments and appeals in management system.
- Analyzed trends in claims denials to recommend process enhancements.
Education
Certification - Criminal Justice
Norfolk Technical Vocational
Norfolk, VA05-2026
High School Diploma -
Granby High School
Norfolk, VA05-2017
Some College (No Degree) - PN
ECPI University
Virginia Beach, VA04-2026
Skills
- Customer service
- Customer and Personal Service
- Guest logistics
- Reservation management
- Billing coordination
- Payment handling
- Administrative support
- Detail-oriented
- Time Management
- Critical Thinking
- Judgment and Decision Making
- Speaking
- Communication skills
- Active Listening
- Writing
- First aid training
- Database management
Timeline
Medical Billing Clerk
WPS Health Solutions
09.2024 - 06.2025
Guest Service Representative
Navy Gateway Inns & Suites
09.2019 - Current
Certification - Criminal Justice
Norfolk Technical Vocational
High School Diploma -
Granby High School
Some College (No Degree) - PN
ECPI University