Trevor Barnes
South Boston
Summary
I am an experienced Shift Manager that is successful in having everything go smoothly and meeting customer expectations. I can proactively solve problems, manage team members, and make sure everything that is on the workflow is accomplished. I am also very versatile and willing to learn new skills.
Overview
3
3
years of professional experience
Work History
Shift Manager
Tacobell
South Boston
05.2023 - Current
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Resolved escalated customer service issues promptly.
- Trained and mentored team members on customer service standards.
- Coached employees on customer interactions to enhance service quality.
- Cultivated positive working relationships with staff, customers, and vendors to foster collaboration.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels to maintain stock availability and minimize waste.
- Enforced safety standards throughout the store including proper use of equipment.
- Analyzed sales reports to identify trends and areas for improvement.
- Analyzed sales data to identify trends and areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Kept department on target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
Associate of Science - Engineering
Danville Community College
Danville, VA05-2026
Associate of Arts - General Studies
Danville Community College
Danville, VA05-2023
Skills
- Inventory management
- Data analysis
- Safety compliance
- Problem resolution
- Training and mentoring
- Customer service
- Team building
- Decision-making
- Communication skills
- Inventory organization
Timeline
Shift Manager
Tacobell
05.2023 - Current
Associate of Science - Engineering
Danville Community College
Associate of Arts - General Studies
Danville Community College