Tricia Gates
Roanoke
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Branch Manager II
Atlantic Union Bank
Bedford/Vinton/Roanoke, VA
09.2023 - Current
- Develop and execute plans to meet or exceed sales goals while maintaining an operationally efficient branch.
- Adhere to all regulatory requirements and applicable laws and regulations, including compliance with AUB policies and procedures.
- Provide world-class customer service by using the GUIDE consultative sales process.
- Navigate fluidly between Salesforce and Horizon to deepen and enhance new and existing relationships with every client interaction.
- Drive sales outreach strategies, including lead management, outside business calls and partnering with Workplace Solutions
- Attract and maintain strong relationships with small business customers to grow and retain small business accounts and uncover loan opportunities
- Partner with other lines of business (Wealth, Commercial, Wholesale, Treasury Management, Heartland, etc.) to ensure clients’ needs are met as they grow and change
- Promote and represent the bank through community involvement during and after business hours
- Coach, lead and develop superior sales and service behaviors and activities by the entire team and utilize individual and branch performance measurements to ensure branch success.
- Provide feedback to senior leaders on process improvements and identify areas where they can increase efficiency
Mortgage Lender
First Bank and Trust
08.2022 - 08.2023
- Worked in an LPO office with other lenders (Commercial and Agricultural) to develop and grow originations within the footprint.
- Attended meetings with the Virginia Builders Association to stay current on regulatory issues and market conditions for the construction industry nationally and locally.
- Made frequent outside business calls to builders and realtors in the market to drive originations.
- Originated mortgage loans for construction, purchase and refinances.
Real Estate Specialist
Blue Eagle Credit Union
Roanoke/Lynchburg, VA
04.2015 - 08.2022
- Worked closely with Executive Leadership to develop a loan origination department for mortgages sold on the secondary market.
- Built a loan pipeline report and reviewed with senior leadership weekly to monitor all activities, applications, and income on mortgages sold to ensure adherence to the annual budget.
- Submitted mortgage investor packages for approval by the Board. Approved contracts with selected investors for pricing and servicing.
- Collaborated with branch managers and employees to develop a referral system to ensure adherence to the mortgage referral employee expectation.
- Conducted company-wide and individual training on the importance of non-interest income and how to uncover mortgage and other cross-sell opportunities through a consultative sales process.
- Implemented the Federal Home Loan Bank of Atlanta program to offer down payment assistance for all eligible borrowers.
- Worked closely with the marketing department to educate members on the programs available through website promotions, email blasts and radio ads.
- Worked with TAP on homebuyer education classes for those participating in downpayment matching programs. Partnered with lenders that accepted Section 8 vouchers for mortgage payments.
- Met with members to take applications and offer the correct loan program and pricing based on need and eligibility. Proactively offered solutions for credit-challenged borrowers through education and financial literacy training and home buyer education classes.
- Monitored progress on all loans in process to ensure timely closing and excellent borrower experience.
- Visited local real estate offices, attorneys, CPA’s and other centers of influence regularly to generate outside referrals and drive new credit union membership. Remained an active member of the Blue Ridge Mortgage Lenders Association. Volunteered with the RVAR and the Credit Union at community events for programs like Habit for Humanity and other charities whenever possible.
Mortgage Loan Originator
BB&T
Roanoke, Vinton, Botetourt, VA
11.2011 - 04.2015
- Partnered with branches in the Roanoke to grow mortgage loan originations.
- Met with clients to interview and deliver appropriate programs and services.
- Submitted applications for underwriting approval.
- Visited local real estate offices for lunch and learns and conducted trainings on the FHLBAtlanta down payment assistance program.
- Committee member and volunteer for the Roanoke Valley Association of Realtors
- Attended community events and after-hours to develop new relationships and give back in a service capacity
- Managed pipeline report weekly on applications and closings to ensure adherence to goals and timely loan closings.
Financial Center Manager
BB&T
Roanoke, VA
04.2006 - 11.2011
- Built and lead high-performance team focused on achieving sales and service goals.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Improved financial center performance by implementing effective sales strategies and staff training programs.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Partnered with BB&T@Work liaison to attend on-site presentations and acquire new households
- Made outside business calls weekly and reported on outcomes to further small business household growth and lending
Education
Bachelor’s of Arts - Economics
Bryn Mawr College
Bryn Mawr, PA05-1999
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INROADS Alumni
Philadelphia, PAPastry Arts 1 and 2
Boston College
10.2023
Skills
- Excellent written and oral communication skills
- Strong leadership in action-oriented contexts
- Able to multi-task with attention to detail
- Flexibility to travel
- Excellent public speaking and presentation skills
- Strong organizational skills
- Computer proficient with the ability to learn new software
- Coaching and mentoring
- Relationship management
- Excellent time management skills
Timeline
Branch Manager II
Atlantic Union Bank
09.2023 - Current
Mortgage Lender
First Bank and Trust
08.2022 - 08.2023
Real Estate Specialist
Blue Eagle Credit Union
04.2015 - 08.2022
Mortgage Loan Originator
BB&T
11.2011 - 04.2015
Financial Center Manager
BB&T
04.2006 - 11.2011
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INROADS Alumni
Pastry Arts 1 and 2
Boston College
Bachelor’s of Arts - Economics
Bryn Mawr College