Trinity Dowler
Fredericksburg
Summary
Forward-thinking customer service representative skilled in coordinating schedules, resources, and equipment. Achieves customer and company targets consistently with well organized plans. Communicates effectively across levels indecisively discusses strategies.
Overview
6
6
years of professional experience
Work History
Utilization Review Specialist
TriWest Healthcare Alliance
10.2024 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and organizational policies regarding privacy and data security.
- Demonstrated strong analytical skills by interpreting complex medical records and synthesizing relevant information for utilization review purposes.
- Managed a high volume of cases efficiently by prioritizing tasks and maintaining strict deadlines for completion of reviews.
Appointment Coordinator
TriWest Healthcare Alliance
10.2023 - 10.2024
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
Customer Service Representative
Superior Propane Inc
10.2021 - 10.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Crew Leader
McDonald’s
04.2020 - 09.2021
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Intern
Planted Leadership Llc
07.2019 - 08.2019
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
West Bend East High School
West Bend, WISkills
Analytical thinking
HIPPA compliance
Workflow Optimization
Verbal communication
Schedule coordination
Typing
Timeline
Utilization Review Specialist
TriWest Healthcare Alliance
10.2024 - Current
Appointment Coordinator
TriWest Healthcare Alliance
10.2023 - 10.2024
Customer Service Representative
Superior Propane Inc
10.2021 - 10.2023
Crew Leader
McDonald’s
04.2020 - 09.2021
Intern
Planted Leadership Llc
07.2019 - 08.2019
West Bend East High School
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