Trinity Le
Gainesville,VA
Summary
Diligent and resourceful professional with a versatile background spanning sales, networking, content creation, and customer service, now seeking to transition into accounting and IT. Equipped with a strong foundation in storytelling, video production, and technical software, paired with exceptional communication and organizational skills. Known for personability, attention to detail, and a proactive approach to problem-solving, consistently delivering high-quality results in dynamic environments. Eager to apply a blend of creativity, analytical thinking, and adaptability to drive efficiency and innovation in accounting and IT roles.
Overview
12
12
years of professional experience
Work History
Receptionist/Nail Technician
Mimi Day Spa / KDK Nails
Arlington, VA / Manassas, VA
05.2013 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed scheduling for monthly appointments, ensuring seamless communication and accurate record updates, which resulted in a 8% improvement in client retention.
- Developed and nurtured client relationships, achieving a 20% increase in loyalty through personalized service and consistent follow-up.
- Revitalized and expanded company image through integration of social media and effective marketing on multiple platforms to boost clientele base.
- Designed and created unique nail art tailored to individual preferences, leading to a 12% rise in customer referrals and improved service satisfaction.
- Collaborated with management to resolve customer concerns promptly, maintaining a 80% satisfaction rate and driving positive feedback for service quality.
Videographer/Writer
Smithsonian Center for Folklife and Cultural Heritage
Washington DC
05.2024 - 09.2024
- Conceptualized, filmed, and edited 5+ documentary-style videos that showcased diverse cultural traditions, reaching an online audience of over 10,000 viewers and enhancing engagement at events.
- Managed all aspects of video production, including pre-production planning, on-site filming, and post-production editing, ensuring a cohesive narrative aligned with the organization’s mission.
- Collaborated and conducted interviews and field research with curators, cultural practitioners, and community members to accurately represent stories and traditions through multimedia content.
- Operated professional camera equipment, lighting setups, and audio gear to produce high-quality visual content. live event coverage, and real-time content creation under tight deadlines.
- Utilized industry-standard software (e.g., Adobe Premiere Pro, After Effects) to create polished videos for distribution on the Smithsonian Folklife website and social media platforms.
- Maintained an organized video and equipment archive system, improving efficiency in retrieving and reusing materials for 15+ subsequent projects.
- Authored compelling articles, blog posts, and scripts that highlighted the significance of cultural heritage and the stories of diverse communities.
- Proofread and edited content to meet Smithsonian editorial standards and style guidelines.
- Worked closely with cross-functional teams, including curators, researchers, and cultural liaisons, to align multimedia projects with organizational goals.
- Implemented storytelling strategies to engage audiences across diverse platforms, including web, social media, and in-person exhibits.
Key Set Production Assistant
Integrated Marketing | George Mason University
Fairfax, VA
09.2023 - 09.2024
- Collaborated with the production team to facilitate smooth operations, minimizing disruptions and delays, and ensuring 90% on-schedule completion of daily filming activities.
- Operated cameras and various accessories, as well as lighting and grip equipment, contributing to the production of high-quality projects with consistent technical excellence.
- Demonstrated expertise in film set terminology and diligence in maintaining equipment quality, reducing equipment-related downtime through proactive maintenance and security.
- Assisted the director of photography in planning and completing 50+ film shots and B-roll sequences, including mantling and dismantling camera gear, and pulling focus, ensuring 100% shot accuracy.
- Communicated positively and respectfully with actors and actresses when escorting to and from trailers during filming.
- Supported production needs by performing routine tasks with precision, leading to a 20% improvement in overall production efficiency.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Restaurant Server
BJ's Restaurant & Brewhouse
Gainesville, VA
03.2021 - 06.2021
- Cultivated warm relationships with regular customers, remained attentive to specific needs and acted with social relevancy and intentionality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean, stocked and organized to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper customer service and supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Certificate of Technical Studies - Accounting Information Security With Data Analysis
Northern Virginia Community College
Annandale, VA05.2025
Bachelor of Arts - Film And Video Studies
George Mason University
Fairfax, VA05-2025
Skills
- Extensive Camera, Lighting and Grip Operations
- Adobe Creative Cloud Suite
- Microsoft 365 Applications
- Google Workspace
- Film Production and Video Editing
- Client and Public Relations Management
- Social Media and Content Creation
- Digital Advertising and Marketing Analytics
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Norwegian
Limited Working
French
Limited Working
Timeline
Videographer/Writer
Smithsonian Center for Folklife and Cultural Heritage
05.2024 - 09.2024
Key Set Production Assistant
Integrated Marketing | George Mason University
09.2023 - 09.2024
Restaurant Server
BJ's Restaurant & Brewhouse
03.2021 - 06.2021
Receptionist/Nail Technician
Mimi Day Spa / KDK Nails
05.2013 - Current
Certificate of Technical Studies - Accounting Information Security With Data Analysis
Northern Virginia Community College
Bachelor of Arts - Film And Video Studies
George Mason University