Troy Dyer
Etlan
Summary
Dynamic Operations Manager at Superior Paving Corp. with a proven track record in quality assurance and process improvement. Expert in team leadership and conflict resolution, I successfully implemented strategies that reduced operating costs while enhancing customer satisfaction. Committed to employee development and operational excellence, I foster strong client relationships to drive business success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
Superior Paving Corp.
Gainesville
03.2007 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Addressed customer concerns with suitable solutions.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Measured and reviewed performance via KPIs and metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed scheduling, training and inventory control.
- Formed and sustained strategic relationships with clients.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Built strong operational teams to meet process and production demands.
- Presented performance and productivity reports to supervisors.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Enforced federal, state, local and company rules for safety and operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Responded to information requests from superiors, providing specific documentation.
- Planned delivery routing, team workflows, and promotional initiatives.
- Collaborated with team leaders on quality audits.
- Delegated work to staff, setting priorities and goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed and implemented operational procedures to ensure quality standards are met.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Construction Inspector SR
alpha Corp.
Sterling
04.2005 - 02.2027
- Tested soil, asphalt and other materials to assess compliance with applicable building codes.
- Assisted in resolving disputes between contractors over changes in scope or design issues arising during the course of work.
- Performed field testing using a variety of instruments such as pH meters and moisture content gauges.
- Reviewed plans and specifications for accuracy and conformance with applicable standards.
- Coordinated activities between multiple contractors working on the same project simultaneously.
- Verified that contractors adhered to approved plans and specifications during the course of work.
- Performed inspections of current construction, refurbishment, and repair projects.
- Contributed expertise during pre-construction planning phases by providing input on potential solutions for complex engineering challenges.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Inspected construction sites to ensure compliance with state and local building codes.
- Documented violations and issued documentation such as stop work orders to contractors or owners.
- Conducted on-site inspections of all phases of construction, from foundation to completion.
- Maintained daily contact with contractor representatives to review schedules, correct deficiencies and discuss future activities.
- Documented inspection findings in reports detailing any nonconformity found during site visits.
- Inspected construction and maintenance projects of existing roadways, structures and facilities.
- Ensured that materials used in construction met the required specifications.
- Monitored contractors' performance to ensure quality control compliance throughout the project duration.
- Attended weekly meetings with clients to discuss progress made towards completion of projects.
- Identified safety issues and potential hazards at job sites.
- Gave information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Evaluated whether work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
- Noted recurrent issues and worked with contractors to prevent re-occurrence.
- Conducted scheduled and surprise evaluations of in-progress construction projects.
- Maintained records of all inspections performed including photographs taken onsite.
- Analyzed test results for soils, aggregates, concrete, asphaltic mixes, masonry units, mortar mixes and steel reinforcement bars.
- Reviewed contractor invoices for payment authorization based on completed work items inspected.
- Read and interpreted drawings and assessed construction against plans.
- Provided guidance regarding proper installation techniques for various types of material components used in construction projects.
- Conducted site pre-inspections and coordinated post-construction audits.
- Handled district office's data requests with timely and detailed reports.
- Completed investigations into complaints, incidents and accidents at work sites.
- Worked from technical documentation to apply construction principles and visualize correct implementations to meet building standards.
- Provided technical advice to clients concerning design, construction methods, materials selection, and cost estimates.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Madison County High School
Madison, VA06-1987
Skills
- Quality assurance
- Customer relationship management
- Process improvement
- Staff training
- Team leadership
- Operational procedures
- Conflict resolution
- Inventory control
- Performance evaluation
- Project management
- Time management
- Supervision and training
- Continuous improvement
- Cost reduction and containment
- Teamwork and collaboration
- Employee development
- Reliability
- Records organization and management
Certification
- Asphalt Field I & II, intermediate Workzone & ESCCC
Timeline
Operations Manager
Superior Paving Corp.
03.2007 - Current
Construction Inspector SR
alpha Corp.
04.2005 - 02.2027
High School Diploma -
Madison County High School
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