Troy Hickman
Crewe
Summary
Accomplished retail management professional with a proven track record at Lowes, enhancing customer satisfaction and streamlining inventory processes. Skilled in staff management and team leadership, adept at fostering a positive work culture and driving operational excellence. Demonstrates a keen ability to mentor staff, leading to measurable improvements in team performance and customer engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Manager
Lowes
04.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Assistant Store Manager
Sheetz
10.2017 - 02.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Associate Of Applied Business - Business Administration And Management
Bluefield College
Bluefield05.2001
High School Diploma -
King William High School
King William, VA06.1999
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Customer engagement
- Retail management
Certification
Power equipment and forklift certified
Timeline
Department Manager
Lowes
04.2023 - Current
Assistant Store Manager
Sheetz
10.2017 - 02.2023
Power equipment and forklift certified
Associate Of Applied Business - Business Administration And Management
Bluefield College
High School Diploma -
King William High School
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