TROY MICHELLE ESBACH
Mechanicsville
Summary
Compassionate Kennel Technician with background in animal care and management. Experienced with animal behavior, maintaining clean kennels, and providing routine care to a variety of animals. Strengths include strong observation skills, ability to handle animals safely, empathy for animals, and ready to expand my knowledge in regards to animal care. Consistent track record of ensuring well-being and safety of animals under care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Kennel Technician
Breakthrough K9 Training
Mechanicsville
11.2024 - Current
- Monitored animal behavior and health to ensure proper care and wellbeing.
- Assisted trainers during sessions to support dog training activities.
- Provided daily care and monitoring of animals, including feeding, watering, minor grooming, cleaning cages and administering medications.
- Walked animals outside to avoid accidents in play areas or bedding.
- Provided ample care and play time for dogs during their stay.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
OMNI Coordinator/Customer Sales Representative
Party City
Richmond
07.2019 - 11.2022
- Entered customer transaction information into company databases.
- Followed up with customers after sales to gain feedback.
- Trained new employees on company policies and strong sales techniques.
- Responded promptly to customer queries to increase overall satisfaction.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focusing on the needs of the customer and resolving concerns.
- Answered customer telephone calls promptly to avoid long on-hold wait times.
- Assisted customers with setting appointments, special orders requests and arranging merchandise pick-ups and deliveries.
- Investigated and resolved customer inquiries and complaints quickly.
Animal Caretaker
Diamond Doghouse
Richmond
04.2017 - 01.2020
- Fed and watered animals according to schedules and feeding instructions.
- Provided treatment to sick and injured animals, and contact veterinarians to secure treatment.
- Mixed food, liquid formulas, medications, and food supplements accorded to instructions, prescriptions and knowledge of animal species.
- Examined and observed animals to detect signs of illness, disease and injury.
- Performed animal grooming duties, such as washing, brushing, clipping and trimming coats, cutting nails and cleaning ears.
- Answered telephones and scheduled appointments.
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters, such as pens and stables and equipment, such as saddles and bridles.
Key Holder Supervisor
Five Below
Glen Allen
06.2012 - 01.2017
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised.
- Monitored sales activities to ensure that customers received satisfactory service and quality goods.
- Assigned employees to specific duties.
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers.
- Planned and prepared work schedules and kept records of employees' work schedules and time cards.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Authorized payments and merchandise returns.
- Hired, train and evaluated personnel in sales and marketing establishments, promoted and firing workers when appropriate.
- Opening and closing duties of the store; preparing registers, bank deposits, assisting in corporate emails and phone calls.
Education
Associate - Social Sciences
J. Sargeant Reynolds Community College
Richmond, VirginiaSkills
- Efficient and Detail Oriented
- Data Entry and Maintenance
- Call transfers
- Microsoft Word & Excel
- POS Systems and Ordering
- Customer Inquiry Response
- Cash Counting
- Social Interaction
- Daily Logs
- Animal behavior monitoring
- Medication administration
- Scheduling appointments
- Patience and resilience
Certification
Intermediate in American Sign Language, Intermediate
Timeline
Kennel Technician
Breakthrough K9 Training
11.2024 - Current
OMNI Coordinator/Customer Sales Representative
Party City
07.2019 - 11.2022
Animal Caretaker
Diamond Doghouse
04.2017 - 01.2020
Key Holder Supervisor
Five Below
06.2012 - 01.2017
Associate - Social Sciences
J. Sargeant Reynolds Community College